Service Request Ticket - # 87484

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2025 11:43 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20171321[Edit Inv] (opens in a new window) Bldg/Room HL 106
Service Tag Description Xerox Versalink C600/DNM Color Printer XPPS
Serial No. 9RA682506 Location 24 Hour Lab ( replaces W#20120892)

Model C600/DNM Hostname lab-24hourroom/lab-24hourroomcolor
Notes XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH(XPPS); IP ADDRESS:140.211.112.13 RMA'd: old SN: 9RA681023 8/2019 Ink/Toner Refill Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416

Wired NIC 9C:93:4E:8A:5C:02

TECHS Submitted by Allie Clark Contact amclark23@wou.edu 88925
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper May 20, 2025 12:03 PM 
Status changed from (1) Pending to (5) Completed
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Ian Cooper May 20, 2025 12:03 PM 
Install complete. f
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Allie Clark May 20, 2025 11:51 AM 
Oh, I forgot to put the location: It's the left 
printer in the 24-hour student lounge.
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David Kunz May 20, 2025 11:45 AM 
Task reassigned to Ian Cooper.
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Allie Clark May 20, 2025 11:43 AM 
****This is an email****
Hello,

The above printer is out of yellow toner, and I 
believe there was also a low Black toner message 
as well. I have turned off the unit to prevent any 
print jobs queuing.

Thanks!
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