Service Request Ticket - # 87496

Service Request Ticket - # 87496

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Vaughn, Jennifer	Date	May 20, 2025 03:31 PM
	Department	Creative Arts/Art	Phone
	Location		Email	vaughnj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160427 (opens in a new window)	Bldg/Room	ITC 104A
	Service Tag		Description	Canon PIXMA PRO-1 Professional Inkjet Printer #4786B002
	Serial No.	ADLY03111	Location	Lab
	Model	4786B002	Hostname
	Notes	4800x2400 dpi res., Print 8x10in in 2 Min10Sec,Ethernet, PictBridge, Print Sizes up to 13x19in, 12 Ink Cartridges Including 5 Monochrome, No Black Ink Swapping Required, Chroma Optimizer Enhances Black Density, CD, DVD, Blu-ray Printing, Easy-Photo Print Pro for Photoshop, DPP	Ink/Toner Refill

TECHS	Submitted by	Allie Clark	Contact	amclark23@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	May 27, 2025 08:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	May 27, 2025 08:54 AM	I was able to get the code to reset. Several of the ink cartridges are blinking and I let Jennifer know.	Add Attachment
Dyllan Coons	May 27, 2025 08:53 AM	Task reassigned to David Kunz.	Add Attachment
Dyllan Coons	May 27, 2025 08:53 AM	Task reassigned to Dyllan Coons.	Add Attachment
David Kunz	May 22, 2025 03:57 PM	Hi Jennifer, I went out with some of my techs the other day to look at this printer 20160427, Canon PIXMA Pro-1. We attempted to identify the error code based on the lights blinking on the front of the device. We believe the error code corresponds to this: 10 flashes An error requiring you to contact the service center has occurred. B200 We tried resetting the device multiple times, connecting to a different computer but we were seeing weird connectivity issues, as well as some device functionality issues. Such as the print heads not moving when opening, and the ink reservoir doors not operating and the light to open them not lighting up. Since there is no kind of service contract on this device, we recommend replacement because the cost for service probably outweighs the remaining value of the device. If you have any questions, I'm happy to answer them. Thanks, David	Add Attachment
Allie Clark	May 20, 2025 03:52 PM	**This is an outgoing email** Hi, We are all read to go on this end, so we just need to schedule a time to set up this device for you. We would like someone present for at least the majority of the set up as we want to make sure that the new device connects with the old printer and to make sure that the necessary software is on the device. Please let me know when would work best for this set up. Best, Allie	Add Attachment
Allie Clark	May 20, 2025 03:31 PM	**This is an email** Hi UCS, The photo printer is still acting up in ITC 104 A, it is the one on the right in the print room (OTC 104A), it is #20160427 It is saying it is offline and it seems to not print, maybe we can have someone take a look at it. Thanks! --	Add Attachment