Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	May 21, 2025 08:16 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190665 (opens in a new window)	Bldg/Room	SHCC 215
	Service Tag	G8X4H03	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	G8X4H03	Location	SHC Office 215
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:73:D7:FD

TECHS	Submitted by	Freya Raybold	Contact	fraybold23@wou.edu	88925
	Primary Technician		Contact	icooper24@wou.edu	88925

Entered by	Date	Memo
Ian Cooper			Email Public
Entered by	Date	Memo
Ian Cooper	May 22, 2025 03:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ian Cooper	May 22, 2025 03:31 PM	Took out graphics card and plugged Display into motherboard. Issue resolved. Also turned on TPM.	Add Attachment
Ian Cooper	May 22, 2025 09:58 AM	Task reassigned to Ian Cooper.	Add Attachment
Freya Raybold	May 21, 2025 10:08 AM	**This is an email** I am located on the second floor of the student health and counseling center. Some good times for someone to take a look at it are today and tomorrow after 3pm	Add Attachment
Freya Raybold	May 21, 2025 08:16 AM	**This is an email** Hi Zach, Where are you located? What would be some good times today for a tech to come look into this? Thanks, Freya	Add Attachment
Freya Raybold	May 21, 2025 08:16 AM	Zachary Thorsen 8:12 AM (2 minutes ago) to me Hello, I am writing to request service for my desktop, when it is turned on, it makes this grinding noise that does not stop. This has started today as I was in the office last week and on Monday and I did not hear this noise. Thank you, Zach -- Zach Thorsen Counseling Intern - Student Health and Counseling Center	Add Attachment