Service Request Ticket - # 87512

Service Request Ticket - # 87512

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	May 22, 2025 08:03 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170664 (opens in a new window)	Bldg/Room	WEL
	Service Tag		Description	Xerox Phaser 3260/DI Monochrome Laser Printer
	Serial No.	K7A003112	Location	Itsel Venegas Trujillo
	Model	Phaser 3260DI	Hostname
	Notes	Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack ; USB LOCAL PRINTER ONLY	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wireless NIC	9C:93:4E:3B:DA:52

TECHS	Submitted by	Freya Raybold	Contact	fraybold23@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	May 22, 2025 09:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	May 22, 2025 09:08 AM	Hi Nina, Your printer needs a new drum unit. Please make a purchase request at this link. Here is the part that will be needed. Once it comes into UCS, I can help install it for you. If you have any questions , please ask. Thanks, David	Add Attachment
Arin Porter	May 22, 2025 09:01 AM	Task reassigned to David Kunz.	Add Attachment
Dyllan Coons	May 22, 2025 08:44 AM	Task reassigned to UCS Tech.	Add Attachment
Freya Raybold	May 22, 2025 08:42 AM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	May 22, 2025 08:42 AM	Hello Test	Add Attachment
Freya Raybold	May 22, 2025 08:04 AM	**This is an email** Sure thing, 20170664	Add Attachment
Freya Raybold	May 22, 2025 08:04 AM	Hello Nina, Can we get the WOU Number of the printer that is giving you issues? If you can't find that, can you get us the printer's name? Once we figure out that info, I'll be able to open a service request ticket for you, that way someone can look into the issue further. -Lily	Add Attachment
Freya Raybold	May 22, 2025 08:03 AM	Contact Info: Nina Martinez, Martinezn@wou.edu	Add Attachment Public
Freya Raybold	May 22, 2025 08:03 AM	**This is an email** Hello There! I was having problems printing anything today and was trying to print a test page and I received the following message: image.png Please advise. Thank you, Nina	Add Attachment image - 2025-05-22T080339.883.png