Service Request Ticket - # 87516

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 22, 2025 10:33 AM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190642[Edit Inv] (opens in a new window) Bldg/Room ITC 004
Service Tag 334LYY2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. 334LYY2 Location UCS Response PC laptop

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC 98:E7:43:7E:02:8B


Wireless NIC 94:E6:F7:A0:83:F9

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper Jun 02, 2025 12:49 PM 
Status changed from (1) Pending to (5) Completed
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Ian Cooper Jun 02, 2025 12:49 PM 
Pamela has picked up.
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Ian Cooper Jun 02, 2025 12:31 PM 
Tested keyboard and mouse: works
Updated to Windows 11
Ran diagnostic tests: All passed
No longer boot looping. 
Issues seem resolved. Reaching out to Pam.
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Ian Cooper Jun 02, 2025 08:41 AM 
Task reassigned to Ian Cooper.
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Ian Cooper Jun 02, 2025 08:41 AM 
Imaging on Station 1
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John Rushing May 22, 2025 10:35 AM 
It is in Box 22
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John Rushing May 22, 2025 10:34 AM 
Give to Pam when finished.  This is the UCS Response PC laptop.
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John Rushing May 22, 2025 10:33 AM 
Check Installed software to see what apps are on it.
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John Rushing May 22, 2025 10:33 AM 
Please Test, make sure it is functioning properly.  Check keyboard and Mouse, run system test... Then upgrade to Windows 11.
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