Service Request Ticket - # 87535

Service Request Information

CONTACT Name McGlinchey, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2025 03:05 PM
Department University Computing Solutions Phone 88078
Location Email McGlincheyr@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181045[Edit Inv] (opens in a new window) Bldg/Room ITC 005 A
Service Tag 886TDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 886TDW2 Location WOU TV

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:F7:12

TECHS Submitted by Ian Cooper Contact icooper24@wou.edu 88925
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Jun 11, 2025 03:24 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Benjamin Pierce Jun 11, 2025 02:46 PM 
We grabbed three desktops and two IMACS that will be put in 2 
weeks
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David Kunz Jun 11, 2025 02:27 PM 
Task reassigned to Benjamin Pierce.
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David Kunz Jun 11, 2025 02:27 PM 
Set up complete
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Jordan Reisig Jun 11, 2025 11:08 AM 
Both 20181045[Edit Inv] and 20171279[Edit Inv] are on the corner of the 
desktop imaging desk
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Jordan Reisig Jun 11, 2025 11:07 AM 
Status changed from (1.5) In Progress to (6) Ready to Deliver
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Jordan Reisig Jun 11, 2025 11:07 AM 
Status changed from (6) Ready to Deliver to (1.5) In Progress
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Jordan Reisig Jun 11, 2025 11:07 AM 
Hi Ryan,

I'm just reaching out to let you know that we have 
both the IMac and PC imaged and ready to go with 
the software that you requested. You can either 
come by and pick it up during our business hours 
or one of our techs can come over to help set it 
up.

Best, 
Jordan
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Benjamin Pierce Jun 11, 2025 11:04 AM 
Status changed from (1.5) In Progress to (6) Ready to Deliver
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Benjamin Pierce Jun 11, 2025 10:59 AM 
IMAc is done
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Benjamin Pierce Jun 11, 2025 10:59 AM 
PC has the software on it
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David Kunz Jun 11, 2025 10:42 AM 
Dell is ready.
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Benjamin Pierce Jun 11, 2025 10:40 AM 
****This is an outgoing email****
Hi Ryan,

I need some additional information regarding service request #87535

Description: Replace WOU TV devices with SLGFA

For the IMAC or the dell computer is there any special software that 
needs to be put on by us?

Thanks

Ben
UCS
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Benjamin Pierce Jun 09, 2025 09:38 AM 
Status changed from (1) Pending to (1.5) In Progress
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Benjamin Pierce Jun 09, 2025 09:31 AM 
Finishing adobe stuff on 20181045[Edit Inv]
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Dyllan Coons Jun 06, 2025 11:24 AM 
20171279[Edit Inv] Is being imaged by Jordan as the IMAC 
needed
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David Kunz Jun 05, 2025 04:14 PM 
Device 20181045[Edit Inv] is on imaging station 1 for one of 
the stations. Still need to get an Imac. -DC
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Ian Cooper May 23, 2025 03:10 PM 
Contact changed from Faculty/Staff New to Ryan McGlinchey.
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Ian Cooper May 23, 2025 03:06 PM 
Contact Info: Dylan Coons
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Ian Cooper May 23, 2025 03:05 PM 
one tower and one Mac. Mac is iMac get from 003 the newest one. 
Tower is SLGFA. Coordinate with Ryan for software. Ask Dyllan for 
any other questions.
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