Service Request Ticket

Service Request Information

CONTACT	Name	Main, Andy	Date	May 27, 2025 09:23 AM
	Department	Campus Recreation/HWC	Phone	88513
	Location		Email	maina@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230516 (opens in a new window)	Bldg/Room	HWC 107
	Service Tag	J52C214	Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	J52C214	Location	Andy Main,Assistant Director, Intramural and Club
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:5F:70:3E:89:29
	Wireless NIC	D0:46:0C:4F:68:DC

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	dcoons24@wou.edu	88925

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	May 27, 2025 10:08 AM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	May 27, 2025 10:08 AM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	May 27, 2025 10:08 AM	Most likely computer ram got loose.	Add Attachment
Tony Benedetti White	May 27, 2025 10:05 AM	computer is working now.	Add Attachment
Tony Benedetti White	May 27, 2025 10:03 AM	from the bios logs looks like there was a catestrophic error on 5/26/25 @ 22:25:09	Add Attachment
Tony Benedetti White	May 27, 2025 09:42 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Mary Dycus	May 27, 2025 09:41 AM	Tony went out to help.	Add Attachment
Tony Benedetti White	May 27, 2025 09:40 AM	started imaging 20210570 on imaging station 2	Add Attachment
Mary Dycus	May 27, 2025 09:24 AM	Looks like he said he was able to get it powered on but would still like a tech to come out and take a look if possible.	Add Attachment
Mary Dycus	May 27, 2025 09:23 AM	Andy called this morning stating that his laptop would not power on and that a white light was flashing about 8 times before a orange light would flash and then the cycle would repeat. Andy said he has tried pressing and holding the button and that did not work.	Add Attachment