Service Request Ticket - # 87575

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 30, 2025 10:59 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181026[Edit Inv] (opens in a new window) Bldg/Room HL 105
Service Tag Description Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
Serial No. C02YL1UAJWF2 Location Library Loaner

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.14 (Mojave) Software

Wired NIC 38:F9:D3:10:30:B5


Wireless NIC 38:F9:D3:B9:B3:24


Bluetooth NIC 38:F9:D3:BE:13:F8

TECHS Submitted by Abigail Ratliff Contact aratliff23@wou.edu 88925
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Andrew Zhen May 30, 2025 04:13 PM 
Task reassigned to Ian Cooper.
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Andrew Zhen May 30, 2025 04:13 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen May 30, 2025 04:13 PM 
delivered
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Andrew Zhen May 30, 2025 04:10 PM 
done reimaging, added wouloaner account, has full 
adobe
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Ian Cooper May 30, 2025 12:17 PM 
Picked up. On back desk imaging by Andrew.
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Abigail Ratliff May 30, 2025 10:59 AM 
****This is an incoming email****
Hello, 

We have an Imac 20181026[Edit Inv] that needs to be wiped 
from a previous student check out. It will be at 
the check out desk. 

Best, 
Kayleigh DeGrande (Check - out desk)
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