Service Request Ticket - # 87578

Service Request Information

CONTACT Name Decker, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 30, 2025 11:38 AM
Department Registrar’s Office Phone 88192
Location Email deckerm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210593[Edit Inv] (opens in a new window) Bldg/Room WEL 207
Service Tag Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00E0 Location Mark Decker

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:A3:AA:C8


Wireless NIC DC:21:48:23:F8:70

TECHS Submitted by Abigail Ratliff Contact aratliff23@wou.edu 88925
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Jun 06, 2025 04:59 PM 
Status changed from (1) Pending to (5) Completed
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Benjamin Pierce Jun 06, 2025 04:59 PM 
I put in a new doc that had an audio jack on it which got our issues 
worked out. We still couldn't get the audio jack on the laptop to 
work.
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Benjamin Pierce Jun 06, 2025 04:58 PM 
****This is an outgoing email****
Hi Mark,

I need some additional information regarding service request 
#87578

Description: Audio Issue

So sorry to ask this but when you get a chance could you tell me 
the you number on that doc I put in. I completely forgot to grab it.

Thanks

Ben
UCS
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Dyllan Coons Jun 06, 2025 12:48 PM 
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Jun 06, 2025 12:47 PM 
****This is an outgoing email****
Hi Mark,

I need some additional information regarding service request #87578

Description: Audio Issue

Would myself or someone from UCS be able to come over today to 
bring back your computer?

Thanks 

Ben
UCS
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Benjamin Pierce Jun 06, 2025 11:49 AM 
Priority changed from (1) Highest Priority to (2) High Priority.
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Abigail Ratliff Jun 02, 2025 11:39 AM 
Dropped off 20210593[Edit Inv] in box 15. Ben working on it.
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Ian Cooper Jun 02, 2025 08:23 AM 
Loaner SR 87592. In box 10. 20200321[Edit Inv]
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Benjamin Pierce Jun 02, 2025 07:51 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Benjamin Pierce Jun 02, 2025 07:50 AM 
****This is an email****
Ah, yes!

I will need PL/SQL, Chrome, Firefox, Opera (if possible), Adobe 
Acrobat, and the Microsoft Office suite.

That should cover any possible tasks I'll need to perform.
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Benjamin Pierce May 30, 2025 04:08 PM 
****This is an outgoing email****
Hi Mark,

I need some additional information regarding service request #87578

Description: Audio Issue

For the loaner we will provide you, is there any specific software that 
you need?

Thank you

Ben
UCS
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Benjamin Pierce May 30, 2025 04:07 PM 
Task reassigned to UCS Tech.
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Benjamin Pierce May 30, 2025 04:07 PM 
Mark Is going to come by Monday to swap his laptop for a loaner so 
we can work on his laptop
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Benjamin Pierce May 30, 2025 04:06 PM 
I downloaded dell command updates and restarted it which got it to 
work, but the computers speakers no longer worked. I unplugged the 
laptop and plugged it back in which got the laptop speaker to work 
but now the headphones don't work.
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Ian Cooper May 30, 2025 04:04 PM 
Task reassigned to Benjamin Pierce.
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Ian Cooper May 30, 2025 11:54 AM 
Task reassigned to Ian Cooper.
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Abigail Ratliff May 30, 2025 11:39 AM 
****This is an incoming email****
Hello!

WOU# 20210593[Edit Inv]

I shut down and restart every day.
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Abigail Ratliff May 30, 2025 11:38 AM 
****This is an outgoing email****
Hello Mark,
What is the WOU# on the device? Also, have you 
restarted your device?
Thanks,
Abigail
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Abigail Ratliff May 30, 2025 11:38 AM 
****This is an incoming email****
Hello!

Since updating to Windows 11, I have encountered 
multiple, frequent issues with audio output.
The 3.5mm headphone jack randomly disappears. I've 
kept the RealTek drivers up to date.
System sounds are now coming out of the 
headphones, even though the speakers are selected.
What I need:
Zoom calls to go through the headphones always 
(which means the headphone jack needs to be 
recognized always, not randomly).
System sounds to go through whatever output device 
is actually selected.
Is there any way to fix these issues?
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