Service Request Ticket

Service Request Information

CONTACT	Name	Myers, Jeffrey	Date	May 30, 2025 04:56 PM
	Department	Natural Science Division	Phone	88365
	Location		Email	myersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200307 (opens in a new window)	Bldg/Room	NS 213A
	Service Tag	6Q52043	Description	Dell Latitude 5400m 4 Core, 8MB Cache, 1.9GHz,
	Serial No.	6Q52043	Location	2 weeks pile 06/24-07/08
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Unknown	Software
	Wired NIC	74:78:27:0C:C3:89
	Wireless NIC	3C:9C:0F:37:8E:F3

TECHS	Submitted by	Benjamin Pierce	Contact	bpierce23@wou.edu	88925
	Primary Technician		Contact	bpierce23@wou.edu	88925

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
David Kunz	Jun 02, 2025 02:21 PM	Task reassigned to Benjamin Pierce.	Add Attachment
Abigail Ratliff	Jun 02, 2025 02:10 PM	Task reassigned to UCS SRD.	Add Attachment
Abigail Ratliff	Jun 02, 2025 02:10 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Abigail Ratliff	Jun 02, 2025 02:09 PM	He picked up the laptop.	Add Attachment
Benjamin Pierce	May 30, 2025 05:00 PM	CORRECTION NO BOX 15 ACCTUALLY IN BOX 10	Add Attachment
Benjamin Pierce	May 30, 2025 04:59 PM	Placed in box 15	Add Attachment
Benjamin Pierce	May 30, 2025 04:58 PM	**This is an outgoing email** Hi Jeffrey, I need some additional information regarding service request #87589 Description: Computer needed windows 11 The laptop that you dropped off to us is ready to be picked up or delivered. Let me know when would work best for you to pick up the laptop or for someone from UCS to come and deliver it to you. Thank you Ben UCS	Add Attachment Public
Benjamin Pierce	May 30, 2025 04:56 PM	Contact Jeffrey to have him pick it up or have us deliver it	Add Attachment
Benjamin Pierce	May 30, 2025 04:56 PM	The laptop needed sops removed and sentinel one installed. I did both. I also updated it to windows 11	Add Attachment