Service Request Ticket

Service Request Information

CONTACT	Name	Decker, Mark	Date	Jun 02, 2025 08:22 AM
	Department	Registrar’s Office	Phone	88192
	Location		Email	deckerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200321 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	JVBDZ33	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	jvbdz33	Location	GFA Shelf Imaged 4/25/2025
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	74:78:27:0C:58:EC
	Wireless NIC	08:5B:D6:6F:B9:A4

TECHS	Submitted by	Ian Cooper	Contact	icooper24@wou.edu	88925
	Primary Technician		Contact	bpierce23@wou.edu	88925

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Benjamin Pierce	Jun 11, 2025 10:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Benjamin Pierce	Jun 11, 2025 10:43 AM	Task reassigned to Benjamin Pierce.	Add Attachment
Benjamin Pierce	Jun 11, 2025 10:43 AM	Loner going back on loaner shelf	Add Attachment
Kyla Aitaro	Jun 09, 2025 10:16 AM	closing loaner ticket	Add Attachment
Kyla Aitaro	Jun 09, 2025 10:16 AM	stored with 2 weeks pile	Add Attachment
Kyla Aitaro	Jun 09, 2025 10:16 AM	user turned in loaner today.	Add Attachment
Ian Cooper	Jun 02, 2025 08:23 AM	In box 10	Add Attachment
Ian Cooper	Jun 02, 2025 08:23 AM	Was Inventory updated: Yes	Add Attachment Public
Ian Cooper	Jun 02, 2025 08:23 AM	Was this added to Loaners-n-Checkouts app: Yes	Add Attachment Public
Ian Cooper	Jun 02, 2025 08:22 AM	Attached to SR 87578	Add Attachment