Service Request Ticket - # 87596

Service Request Information

CONTACT Name Garcia, Roseanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2025 10:01 AM
Department Phone 14069
Location Email garciar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171085[Edit Inv] (opens in a new window) Bldg/Room APSC 408
Service Tag CSTDRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSTDRP2 Location Front Desk

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; CANCELED MAY2020 REMOVE ----ADOBE CC20** SHARED DEVICE License MAY2019 order#11227----

Wired NIC 54:BF:64:5D:1A:31

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Jun 02, 2025 10:51 AM 
Status changed from (2.5) Needs Scheduling to (5) Completed
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Benjamin Pierce Jun 02, 2025 10:51 AM 
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Jun 02, 2025 10:51 AM 
I took out the graphics card which fixed the issue. I also removed the 
hard drive which wasn't needed since it had an NVME in it already.
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Kyla Aitaro Jun 02, 2025 10:02 AM 
Status changed from (1) Pending to (2.5) Needs Scheduling
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Kyla Aitaro Jun 02, 2025 10:02 AM 
****This is an INCOMING email****

Left monitor 20140731[Edit Inv], right monito 20170819[Edit Inv], and 
CPU 20171085[Edit Inv].

Anytime today, or tomorrow after 1pm.

Andrea
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Kyla Aitaro Jun 02, 2025 10:02 AM 
****This is an OUTGOING email****

Hello Andrea,

What is the WOU# for the front desk desktop (the 
WOU tag# on the CPU)? 

Also, can you provide ideal times either today or 
tomorrow, for our techs to come over and 
troubleshoot? 

Best,
Kyla
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Kyla Aitaro Jun 02, 2025 10:01 AM 
****This is an email****

Hello,

Could someone please come to the ASPC building, 
Room 408, and take a look at the front desk 
desktop? Both monitors are not turning on (it 
seems like the screens are off, but the monitors 
themselves are powered on). I tried turning off 
the CPU, but pressing the power button isn’t 
working, and the CPU is making a strange noise.  

Thank you,

Andrea
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