Service Request Ticket - # 87599

Service Request Information

CONTACT Name Olsen, Mandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2025 11:50 AM
Department Education & Leadership Phone 88471
Location Email olsena@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240038[Edit Inv] (opens in a new window) Bldg/Room RWEC 124
Service Tag F4NP234 Description Dell Latitude 5550
Serial No. VN0F6W06WSV004750042 Location Mandy Olsen, replacing 20160905

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:45:2A:A4


Wireless NIC 6C:2F:80:8D:D0:BA

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Jun 03, 2025 03:51 PM 
Status changed from (2) Scheduled to (5) Completed
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Benjamin Pierce Jun 03, 2025 03:51 PM 
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Jun 03, 2025 03:51 PM 
We got her mouse to work it was just dead so I plugged it in. The 
audio seems to be working. We are recommending her to just put her 
new bookmarks on the bar.
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Benjamin Pierce Jun 03, 2025 12:50 PM 
Status changed from (1) Pending to (2) Scheduled
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Benjamin Pierce Jun 03, 2025 12:50 PM 
Her actual extension is 89346
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Benjamin Pierce Jun 03, 2025 12:49 PM 
Go by at 2 today
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Kyla Aitaro Jun 02, 2025 11:51 AM 
****This is an INCOMING email****

My mouse is brand new, it's one of those standing mice. I'm 
not sure if it just won't charge or something?

20240038[Edit Inv] is my device number! Thanks so much. 

Stopping by would be great if you can fit it in. I'm in a 
meeting from 12:30-1:30 but otherwise should be here.
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Kyla Aitaro Jun 02, 2025 11:50 AM 
****This is an OUTGOING email****

Hello Mandy,

What is your device's WOU#? 

As for your mouse, we can definitely get that 
replaced. You can swing by the office and swap 
your current one for the replacement, or we could 
have a tech bring it over--whichever works best 
for you. 

Best,
Kyla
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Kyla Aitaro Jun 02, 2025 11:50 AM 
****This is an email****

Hi! I am having trouble with the following:

My mouse isn't working.
I tried to record a video and the mic is not 
picking up sound.
I had help syncing my laptop and it appears out of 
sync sometimes and not others.

Could someone come and help? Thank you!
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