Service Request Ticket - # 87605

Service Request Information

CONTACT Name Costagliola, Claudia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2025 03:46 PM
Department Humanities Division Phone 88523
Location Email costagliolac@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150688[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BN58JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. BN58JB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201X from XXXX2015004715;

Wired NIC 18:66:DA:14:19:2C

TECHS Submitted by Ian Cooper Contact icooper24@wou.edu 88925
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Jordan Reisig Jun 04, 2025 12:14 PM 
Task reassigned to Ian Cooper.
 Add Attachment
Jordan Reisig Jun 04, 2025 12:14 PM 
Task reassigned to Ian Cooper.
 Add Attachment
Jordan Reisig Jun 04, 2025 12:14 PM 
I moved the files off of the NVME to the H drive
 Add Attachment
Ian Cooper Jun 04, 2025 09:49 AM 
Task reassigned to Jordan Reisig.
 Add Attachment
Ian Cooper Jun 04, 2025 09:49 AM 
Found HD and got files transferred to a drive that 
can be plugged in via Usb-c and transfer the data 
over.
Add Attachment
Ian Cooper Jun 03, 2025 03:37 PM 
Computer is actually #20150668[Edit Inv] so had to reschedule. Someone 
moved computer to PDR and ripped out the hard drive earlier than 
the two weeks. Device was also marked not to remove due to needing 
to remove files. Currently trying to find the HD.
Add Attachment
Ian Cooper Jun 02, 2025 03:46 PM 
Computer 20150688[Edit Inv] is in box 10 please bring it with you.
Add Attachment
Ian Cooper Jun 02, 2025 03:46 PM 
Claudia needs to remove folders off her desktop from the computer 
listed and helped with putting them on the computer we set up a 
couple weeks ago. May want to bring a thumb drive or show her how 
to transfer to her H: drive.
Add Attachment