Service Request Ticket

Service Request Information

CONTACT	Name	Amescua, Esmeralda	Date	Jun 02, 2025 04:44 PM
	Department	The Research Institute	Phone
	Location		Email	amescuae@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240831 (opens in a new window)	Bldg/Room	TODD 248
	Service Tag	DHZ9F94	Description	Dell Pro 16 PC1625032GB, DDR5, 5600
	Serial No.	DHZ9F94	Location	Esmeralda Emescua (hybrid worker)
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	B4:E9:B8:38:71:78
	Wireless NIC	44:A3:BB:2B:8A:A4

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	aporter23@wou.edu	88925

Entered by	Date	Memo
Arin Porter			Email Public
Entered by	Date	Memo
Benjamin Pierce	Jun 12, 2025 08:23 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Benjamin Pierce	Jun 12, 2025 08:23 AM	Task reassigned to Arin Porter.	Add Attachment
Benjamin Pierce	Jun 12, 2025 08:23 AM	Esmeralda came in this morning and picked up the laptop	Add Attachment
Benjamin Pierce	Jun 09, 2025 09:02 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Arin Porter	Jun 05, 2025 10:39 AM	**This is an email** Hello again, Sounds good! Thanks for letting me know. Have a nice day, Arin	Add Attachment
Arin Porter	Jun 05, 2025 10:37 AM	**This is the reply email (from Esmeralda) ** Hey good morning, I will pick it up next week, on Tuesday or Wednesday. Thanks	Add Attachment
Arin Porter	Jun 05, 2025 09:31 AM	**This is an email** Good morning, Esmeralda! Your Dell laptop is ready for pickup. You can either pick it up at the UCS office, or have it delivered to your office on campus. Please let me know which option works best. If you opt for delivery, please let me know the building, room number, and time you prefer. Sincerely, Arin	Add Attachment
David Kunz	Jun 05, 2025 09:15 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
David Kunz	Jun 05, 2025 09:15 AM	Ready to deliver. All local accounts done, AD moved, Adobe installed, KACE Inv updated. Back on new setup Shelf, ready to deliver.	Add Attachment
David Kunz	Jun 03, 2025 03:40 PM	Imaging Station 1	Add Attachment