Service Request Ticket - # 87611

Service Request Information

CONTACT Name Garcia, Roseanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2025 09:15 AM
Department Phone 14069
Location Email garciar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181084[Edit Inv] (opens in a new window) Bldg/Room ITC 004
Service Tag 886RDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 886RDW2 Location Logan Montgomery

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938; Adobe SHARED DEVICE license per Bill K. (no order #) charged to UCS901JAN2020;

Wired NIC 6C:2B:59:E6:23:89

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
UCS SRD
Email

Public
Entered by Date Memo
Abigail Ratliff Jun 03, 2025 02:44 PM 
Task reassigned to UCS SRD.
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Abigail Ratliff Jun 03, 2025 02:44 PM 
Task reassigned to UCS SRD.
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Abigail Ratliff Jun 03, 2025 02:44 PM 
****This is an incoming email****
Hi Abigail,

Yes, all the PCs are working again! Please close 
the ticket.

Thanks again.

Roseanna
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Abigail Ratliff Jun 03, 2025 02:05 PM 
****This is an incoming email****
It was an electricity issue. It is fixed now.

Thank you for your assistance!
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Lily Polkowski Jun 03, 2025 01:14 PM 
Roseanna just called to let us know her computer 
wont turn on at all. Is this because its updating, 
or is this an entirely different issue?
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Arin Porter Jun 03, 2025 12:53 PM 
Updating W20181048 on Imaging Station 1. It is still ongoing.
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Arin Porter Jun 03, 2025 10:47 AM 
Status changed from (1) Pending to (1.5) In Progress
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Arin Porter Jun 03, 2025 10:46 AM 
Went to check on Student Workstation Dell monitor 20171081[Edit Inv] in APSC with Dyllan, but the room was locked. Reimaging W20181048 to replace it.
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Mary Dycus Jun 03, 2025 09:57 AM 
****This is an email****
Thanks Mary! I'll reconnect with UCS at 1pm.

Roseanna
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Mary Dycus Jun 03, 2025 09:52 AM 
****This is an email****
Hello Mary,

I'm in the other office this morning so I wont be 
able to give you an answer until 1pm when I'm in 
OIED (APSC 408). We will have three staff at that 
time so we really need the PCs to be working in 
the afternoon.

Thank you.

Roseanna
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Mary Dycus Jun 03, 2025 09:23 AM 
****This is an email****
Desktop 1
L: 20181141[Edit Inv]
R: 20121135[Edit Inv]
CPU: 20190862[Edit Inv]

Desktop 2
L: 20100743[Edit Inv]
R: 20171169[Edit Inv]
CPU: 20171081[Edit Inv]

Thank you.

Roseanna
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Mary Dycus Jun 03, 2025 09:23 AM 
Good morning Roseanna,

Could you provide me with a little more 
information? Are the PCS making any noises? Do you 
see any light emitting from them? Are there any 
error codes or messages that are popping up? What 
are the WOU numbers for the ones not turning on? 
Please let me know. 

Best,
Mary
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Mary Dycus Jun 03, 2025 09:15 AM 
****This is an email****
Hello,

The PCS are not turning on and staff need to start 
working. Please advise.

APSC408

Thank you!

Roseanna Garcia
Project Support Specialist | Office of 
International Education & Development
Western Oregon University
345 Monmouth Ave. N | Monmouth, OR 97361
503-751-4069 
garciar@wou.edu | APSC 408
Office hours: M-Th 1:00pm-5:00pm, Fri (remote) 
1:00pm-5:00pm
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