Service Request Ticket - # 87613

Service Request Information

CONTACT Name Carrillo, Ramon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2025 01:08 PM
Department Facilities Services Phone 88048
Location Email carrillor@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Abigail Ratliff Contact aratliff23@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public

Entered by Date Memo
David Kunz Jun 06, 2025 10:48 AM
Task reassigned to David Kunz.
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David Kunz Jun 06, 2025 10:48 AM
Task reassigned to David Kunz.
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David Kunz Jun 06, 2025 10:48 AM
Ramon has submitted a GFA replacement request
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David Kunz Jun 05, 2025 10:55 AM
Hi Ramon,

In Portal, do you see a link under programs for everyone called 
"Computer Replacement"? If you see that link, go ahead and click 
on it, and enter in your old computer number W20150337, then 
click validate. It should allow you to choose a new device to 
replace that computer.

If you have issues with that process, please let me know.

We are currently on a freeze until about mid July, but we will 
replace the device once those funds are released for the new 
fiscal year.

Thanks,
David
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David Kunz Jun 05, 2025 08:59 AM
Hi Ramon,

UCS is trying to determine a replacement option for the HVAC station computer that went belly up on 6/3 
W20150337. Currently we have issued a loaner computer. According to our inventory records, this device 
was purchased along with two other devices that were labeled as HVAC stations.

Since your department became covered by the general fund, we offer each employee a single computer as 
their primary device that is covered by GFA but it is limited to one device assigned to a single user. 
If the device is a shared workstation or used for some kind of utility function, it will not be covered 
by GFA and will have to be replaced with department funds.

Please let me know what device is assigned to each member of your team so we can make sure everyone has 
a working computer. If you need to replace a desktop computer, the current price is $825 for a desktop 
and this is the purchase request link.

Thank you,
David
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Allie Clark Jun 04, 2025 12:03 PM
Task reassigned to UCS Tech.
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Allie Clark Jun 03, 2025 02:36 PM
Task reassigned to Allie Clark.
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Allie Clark Jun 03, 2025 02:29 PM
The computer booted up fine but its really slow and would not 
update. Temporarily replaced with loaner W20181480 while we 
troubleshoot and update.
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Abigail Ratliff Jun 03, 2025 01:22 PM
He says there isn't a room number so just go to the 
Facilities plant and ask for Ramon.
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Benjamin Pierce Jun 03, 2025 01:20 PM
Task reassigned to UCS SRD.
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Benjamin Pierce Jun 03, 2025 01:20 PM
Can you get us a location for this ticket? 
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Abigail Ratliff Jun 03, 2025 01:08 PM
Computer frozen, powered off and back on but still 
frozen.
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