Service Request Ticket - # 87625

Service Request Information

CONTACT Name Lambert, Paul   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 05, 2025 09:33 AM
Department University Computing Solutions Phone 88003
Location Email lambertp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20181362[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag 3NBBQV2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. 3NBBQV2 Location Paul's Truck Laptop

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC C8:F7:50:77:B2:AA


Wireless NIC A0:51:0B:1C:6B:00

TECHS Submitted by Dyllan Coons Contact dcoons24@wou.edu 88925
Primary Technician Contact 88925

Tracking

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Ian Cooper Jun 06, 2025 12:36 PM 
Made sure Paul has a charger and that he has a local account. He 
knows that we need the 2015 back and knows we will bug him.
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Dyllan Coons Jun 06, 2025 08:29 AM 
already gave Paul this device check in with him if 
its good and sutely ask for his 2015 :)
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Dyllan Coons Jun 05, 2025 09:34 AM 
correction in box 11
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Dyllan Coons Jun 05, 2025 09:33 AM 
This device is imaged and ready to go in box 8 
HOWEVER, talk with Paul about what software or 
programs he needs on it. It has a hard Ethernet 
port like he requested.
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