Service Request Ticket - # 87626

Service Request Information

CONTACT Name Brakke, Maureen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 05, 2025 10:00 AM
Department Strategic Communications & Marketing Phone 89329
Location Email brakkem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230005[Edit Inv] (opens in a new window) Bldg/Room SAC 125
Service Tag Description Dell Latitude 5540 13th Gen Intel Core i7-1355U
Serial No. 3YLPFX3 Location Maureen Brakke

CPU Unknown


OS Unknown Software

Wireless NIC F4:6D:3F:37:72:1F


Bluetooth NIC F4:6D:3F:37:72:23

TECHS Submitted by Abigail Ratliff Contact aratliff23@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Jun 06, 2025 10:40 AM 
Task reassigned to David Kunz.
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David Kunz Jun 06, 2025 10:40 AM 
Task reassigned to David Kunz.
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David Kunz Jun 06, 2025 10:40 AM 
I remoted in and helped resolve this issue today
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David Kunz Jun 06, 2025 08:38 AM 
Hi Maureen,

Please let me know when you have some time for me to help you with your 
Adobe issue. I can possibly remote in and fix the situation.

Thanks,

David
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Abigail Ratliff Jun 05, 2025 10:01 AM 
****This is an incoming email****
Nothing actually happens when I try to install 
anything. The laptop number is20230005.
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Abigail Ratliff Jun 05, 2025 10:00 AM 
****This is an incoming email****
Hello Maureen,
After you follow the directions where does it get 
stuck in the process? Could you send a screenshot? 
Also, what is the WOU# of the laptop?
Thanks,
Abigail
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Abigail Ratliff Jun 05, 2025 10:00 AM 
****This is an incoming email****
Hello,

I've attempted to download Creative Cloud back 
onto my laptop (Dell) and I'm unable to do that. I 
also uninstalled Adobe Acrobat and it won't let me 
reinstall it.

I've tried to follow directions sent to me, 
however, to no avail.

I would really appreciate someone helping me with 
this as soon as possible as I use these tools 
frequently.

I am now located in the old Advising building in 
Room 125.

Thanks so much!

Maureen
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