Service Request Ticket - # 87640

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2025 01:04 PM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210414[Edit Inv] (opens in a new window) Bldg/Room WUC 210A
Service Tag Description Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
Serial No. SFVFGNEVVQ05N Location 2 week pile

CPU Intel Core i9 8core(2.3GHz, 16MB L3 cache)


OS Unknown Software

Wireless NIC 3C:06:30:50:E2:FE


Bluetooth NIC 3C:06:30:58:62:D2

TECHS Submitted by Ian Cooper Contact icooper24@wou.edu 88925
Primary Technician Contact aporter23@wou.edu 88925

Tracking

Entered by Date Memo
Arin Porter
Email

Public
Entered by Date Memo
Arin Porter Jul 03, 2025 02:56 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Arin Porter Jul 03, 2025 01:53 PM 
****This is an email****

Good afternoon!

I'm Arin from UCS, and I've finished imaging the Macbook you 
gave UCS around the start of June -- with WOU number 
20210414[Edit Inv], for reference.

Is there a good time to hand it over to you? I want to make sure 
that the user account logging into it gets admin privileges, but it 
should be fine after that.

Please let me know,
- Arin
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Arin Porter Jul 03, 2025 01:46 PM 
Imaged the laptop, need to double check with David on imaging 
instructions and then email Chelsee for a good drop-off time.
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Arin Porter Jul 03, 2025 12:32 PM 
Task reassigned to Arin Porter.
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David Kunz Jun 11, 2025 02:25 PM 
Priority changed from (3) Priority to (5) Low Priority.
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Ian Cooper Jun 06, 2025 01:04 PM 
Need to reimage on 6/20/25 and then brought back to Chelsee 
Blatner.
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