Task reassigned to David Kunz.

20181049 returned. Kellen took his desktop back. He 
said he could set it up himself. Putting Loaner in 
two weeks pile.

Status changed from (1) Pending to (6) Ready to Deliver

Good news,

We were able to recover and move your files over to a new drive. Your computer has 
been reimagined with a faster drive and is in good working order. I created a 
folder in C:\ called Kellen_backup . If you have permission issues moving files 
over when you get your computer back, I can remote in and help move them once your 
profile has been created.

Please let us know when we can bring back your device to get you set up again.

Thanks,
David

Loaner 20181049 delivered and 20190707 picked up 
and on back imaging desk. Needs to have an NVME 
installed.

Contacted Kellen about if they need a loaner. They said that they 
would appreciate a loaner but have not said if they need any special 
software. Imaging a loaner on back imaging desk. Loaner number is 
20181049. Loaner ticket has been made. 

****This is an OUTGOING email****

Hello Kellen,

I have updated your ticket with this information 
and have notified our techs to prepare a loaner 
for you. 

Have a great rest of your day! 

Best,
Kyla

****This is an OYUTGOING email****

Hello Kellen,

What programs are you having issues accessing? 
You can always drop your device at our office for 
repair while we assign you a temporary loaner in 
the meantime. 
I have created ticket #87643 for our techs to look 
into it and reach out if they require additional 
information. 
Best,Kyla