Service Request Ticket

Service Request Information

CONTACT	Name	Gayle, Rian	Date	Jun 09, 2025 10:13 AM
	Department	Disability Access Services	Phone	88250
	Location		Email	gayler@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230031 (opens in a new window)	Bldg/Room	APSC 405
	Service Tag		Description	Apple MacBook Pro 14-inch laptop w/M2 Pro 16GB Ram, 512GB SSD
	Serial No.	G2N12JRW51	Location	Rain Gayle
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	6C:7E:67:DA:C3:76
	Bluetooth NIC	6C:7E:67:D4:3D:45

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	bpierce23@wou.edu	88925

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Benjamin Pierce	Jun 09, 2025 11:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Benjamin Pierce	Jun 09, 2025 11:33 AM	Task reassigned to Benjamin Pierce.	Add Attachment
Benjamin Pierce	Jun 09, 2025 11:33 AM	I signed in to UCSadmin and I updated his Mac to sequoia	Add Attachment
Kyla Aitaro	Jun 09, 2025 10:13 AM	**This is an email** Good morning, I tried several times to update my MAC and it keeps telling me that "Authentication is disabled" whenever I put in my password. I am not sure what to do next or how to turn it off. Any guidance would be appreciated. Thank you. My MAC number is 20230031.	Add Attachment