Service Request Ticket

Service Request Information

CONTACT	Name	Walker, Kellen	Date	Jun 10, 2025 10:15 AM
	Department	Athletics	Phone	88448
	Location		Email	walkerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181049 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	886PDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	886PDW2	Location	Loaner shelf - imaged
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F8:AA

TECHS	Submitted by	Ian Cooper	Contact	icooper24@wou.edu	88925
	Primary Technician		Contact	aporter23@wou.edu	88925

Entered by	Date	Memo
Arin Porter			Email Public
Entered by	Date	Memo
Arin Porter	Jul 07, 2025 10:16 AM	Status changed from (1.5) In Progress to (5) Completed	Add Attachment
Arin Porter	Jul 07, 2025 10:15 AM	Put the Desktop in the GFA Loaner pile.	Add Attachment
Arin Porter	Jul 07, 2025 10:10 AM	Installed and updated Adobe and Creative Cloud.	Add Attachment
Arin Porter	Jul 03, 2025 04:59 PM	Status changed from (1) Pending to (1.5) In Progress	Add Attachment
Arin Porter	Jul 03, 2025 04:59 PM	Got to the Windows optional updates, Dell command was up to date. Need to revisit for software and Adobe installations, etc etc.	Add Attachment
Arin Porter	Jul 03, 2025 03:20 PM	Imaging with the standard Windows 11 update script.	Add Attachment
Arin Porter	Jul 03, 2025 03:19 PM	Task reassigned to Arin Porter.	Add Attachment
Ian Cooper	Jun 10, 2025 12:22 PM	Loaner is on shift 11.	Add Attachment
Ian Cooper	Jun 10, 2025 10:15 AM	Was Inventory updated: yes	Add Attachment Public
Ian Cooper	Jun 10, 2025 10:15 AM	Was this added to Loaners-n-Checkouts app: yes	Add Attachment Public
Ian Cooper	Jun 10, 2025 10:15 AM	Loaner being imaged on back table.	Add Attachment