Service Request Ticket - # 87663

Service Request Ticket - # 87663

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Service Request Information

CONTACT	Name	Hickey, Theresa	Date	Jun 10, 2025 11:54 AM
	Department	College of Education	Phone
	Location		Email	hickeyt@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240409 (opens in a new window)	Bldg/Room	RWEC
	Service Tag		Description	Apple 14-inch MacBook Pro: apple M4 Pro Chip with 12-core CPU and 16-core GPU, 24GB, 512GB SSD - Silver #MX2E3LL/A
	Serial No.	GKNWN2G1FK	Location	Theresa Hickey, new Dean COE
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	84:2F:57:2C:42:CE
	Bluetooth NIC	84:2F:57:2A:F0:7F

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bpierce23@wou.edu	88925

Tracking

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Benjamin Pierce	Jul 02, 2025 09:43 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Benjamin Pierce	Jul 02, 2025 09:43 AM	Printers and keyboard and mouse have all been setup	Add Attachment
Benjamin Pierce	Jul 01, 2025 03:12 PM	Contact changed from Tiffany Smith to Theresa Hickey.	Add Attachment
Benjamin Pierce	Jul 01, 2025 03:12 PM	**This is an email** Good afternoon My name is Ben and I work for UCS. Myself and another tech came by earlier today to set up the monitor. It has been set up and is good to go. I was made aware that you also need assistance with getting printers setup on your device. We can help with that but we will need to be in person to help with it. When would be a good time for myself or another tech to come over and help you. Have a great day Ben UCS	Add Attachment
Benjamin Pierce	Jul 01, 2025 11:13 AM	Task reassigned to Benjamin Pierce.	Add Attachment
Dyllan Coons	Jun 30, 2025 09:02 AM	Gave device to user. Setup is not done will need to complete by end of week.	Add Attachment
Benjamin Pierce	Jun 30, 2025 08:50 AM	RWEC 216 is the office	Add Attachment
Andrew Zhen	Jun 17, 2025 10:19 AM	looks like it was imaged	Add Attachment
Andrew Zhen	Jun 17, 2025 10:19 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Joanie Kinnaman	Jun 11, 2025 04:58 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joanie Kinnaman	Jun 11, 2025 04:58 PM	received onboarding paperwork, so we can start this.	Add Attachment
Joanie Kinnaman	Jun 11, 2025 10:32 AM	AWAITING HR ONBOARDING 6/11/2025	Add Attachment
Joanie Kinnaman	Jun 10, 2025 02:48 PM	remove the secondary monitor. They decided against it.	Add Attachment
Joanie Kinnaman	Jun 10, 2025 11:54 AM	laptop 20240409 Dell video Conferencing Monitor 20240426 secondary monitor 20240450	Add Attachment