I explained that smart charging is a good thing and returned the 
computer

Status changed from (1) Pending to (6) Ready to Deliver

****This is an outgoing email****
Hi Alyssa,

I need some additional information regarding service request #87666

Description: Smart Charging function wont turn off on windows 11 
Dell Laptop

When might we be able to return the device to you?

Thanks

Ben
UCS

20230588 and it's charger are in box 11. Ask Michael 
to see if it has something to do with the group 
policy.

****This is an email****
Hello again!

I just wanted to check on this. Are techs planning 
to come to the office or do I need to bring the 
laptop to you? I actually realized we need admin 
access added to another of our transcribing 
laptops (with a local account) - 20170347 - so I 
will bring that one along too.

Please let me know if the techs have an ETA or if 
I need to bring the laptops to you. 

Thanks!
Alyssa

****This is an incoming email.****
I'm in the office 8:30-1:15 tomorrow. Any time in 
that window works great!

Alyssa

****This is an incoming email.****
It is a WOU device, 20230588. I am leaving campus 
for the day but will be back tomorrow and can 
either bring it in or have one of your techs come 
to me. 

****This is an incoming email.****
Hello Lily,

My transcribing laptop is a Dell Latitude 3450, 
not a Surface. I downloaded the app but it doesn't 
give any options for disabling the smart charge 
function as the laptop isn't a Surface device.

I have looked at all of the options under Power & 
Battery and Power Plan Settings. There is no 
option to disable it there. I've clicked on Learn 
More next to "Smart charging is on" in the Power & 
Battery menu. That takes you to Microsoft's 
website with information on turning off Smart 
Charging. The Surface app is an option for Surface 
devices. For other devices, it says to consult the 
manufacturer's website. I have done so and it said 
I needed to change it in the BIOS settings for a 
Dell laptop, changing it to Standard, which I have 
done. I also tried doing a custom plan under the 
BIOS and that also didn't work. 

Thank you.
Alyssa

****This is an incoming email.****
Hello!

I just updated my transcribing laptop to Windows 
11 and it enabled the smart charging function. 
I've tried everything I can think of and have 
found online to turn it off and nothing is working 
-- there is no option to disable it in Power 
Settings and I've also tried enabling Standard 
Charging through BIOS setup without any luck. The 
majority of the transcribing laptop's work time is 
from battery, not plugged in, and I need it to 
fully charge in order to make it through long days 
of transcribing classes. Could you help me get 
smart charging turned off?

Thanks so much!
Alyssa