Service Request Ticket - # 87667

Service Request Ticket - # 87667

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Service Request Information

CONTACT	Name	Morrison, Alexis	Date	Jun 10, 2025 02:09 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	morrisona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20240530 (opens in a new window)	Bldg/Room	SSC 105
	Service Tag	BWG2L84	Description	Dell OptiPlex Small Form Factor (Plus 7020)
	Serial No.	BWG2L84	Location	Caption Station (replacing 20171068)
	CPU	Unknown
	OS	Unknown	Software	Mirasys spotter; NEED to be unlicensed and uninstalled before reimaging: Camtasia 2024

TECHS	Submitted by	Lily Polkowski	Contact	lpolkowski22@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Benjamin Pierce	Jun 11, 2025 09:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Benjamin Pierce	Jun 11, 2025 09:34 AM	Task reassigned to Self Resolved.	Add Attachment
Benjamin Pierce	Jun 11, 2025 09:34 AM	Hello, I'm not really sure what happened to it. I think it just froze up, but I unplugged it from power for a few minutes and it seems to be working fine now. If it acts up again I'll let you know. Thank you. -Grant	Add Attachment
Benjamin Pierce	Jun 11, 2025 08:31 AM	**This is an outgoing email** Hi Alexis, I need some additional information regarding service request #87667 Description: Testing Center Workstation wont turn on - Needed for exams today Would someone from UCS be able to come by today to look at the computer you were saying was having problems? Have a great day Ben UCS	Add Attachment Public
Benjamin Pierce	Jun 11, 2025 08:30 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lily Polkowski	Jun 10, 2025 02:31 PM	**This is an outgoing email.** Hello Alexis, I went ahead and updated the ticket for you. If you have any other questions or updates, please let me know! -Lily	Add Attachment
Lily Polkowski	Jun 10, 2025 02:31 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Lily Polkowski	Jun 10, 2025 02:31 PM	**This is an incoming email.** Hey Again, Thank you, my colleague was able to do a hard reset, and it seems like the computer is operational again. I'd still like UCS to take a look since this is a brand-new computer :) Thank you again! Best, Alexis	Add Attachment
Lily Polkowski	Jun 10, 2025 02:10 PM	**This is an outgoing email.** Hello Alexis, I opened a ticket (#87667,) our techs will look into it soon. Please let me know if you have any other questions or updates for me. -Lily	Add Attachment
Lily Polkowski	Jun 10, 2025 02:09 PM	**This is an incoming email.** Hello There, Our Testing center workstation is on the fritz. It turned off and won't start back up. The WOU# is 20240530. We have exams until 8pm (I think), can someone please come by asap to help us get back up and running? Thank you! Alexis	Add Attachment