Service Request Ticket - # 87671

Service Request Information

CONTACT Name Hansen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 10, 2025 03:38 PM
Department Service Learning & Career Development Phone 88652
Location Email hansenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240832[Edit Inv] (opens in a new window) Bldg/Room SSC 205A
Service Tag 7HZ9F94 Description Dell Pro 16 PC1625032GB, DDR5, 5600
Serial No. 7HZ9F94 Location Jennifer Hansen

CPU Unknown


OS Unknown Software

Wired NIC B4:E9:B8:38:74:3C


Wireless NIC 44:A3:BB:2B:8B:C6

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact cooperi@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper Jun 12, 2025 11:10 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ian Cooper Jun 12, 2025 11:10 AM 
Issue resolved with new docking station.
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Ian Cooper Jun 12, 2025 10:27 AM 
Went to set up laptop. External Monitors remain black but show 
mouse cursor. Tried unplugging and plugging back in. Updated 
drivers and windows update. Also added adobe while I was here. 
Further testing.
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Ian Cooper Jun 12, 2025 09:18 AM 
Task reassigned to Ian Cooper.
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David Kunz Jun 11, 2025 01:20 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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David Kunz Jun 11, 2025 01:20 PM 
Hi Jennifer,

We have your new laptop and monitor ready for delivery and set 
up.
Please let us know when you have a time slot for us to come 
deliver and install this for you?

Thank you,
David
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David Kunz Jun 11, 2025 01:11 PM 
Admin rights added
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David Kunz Jun 11, 2025 11:18 AM 
Needs admin rights
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David Kunz Jun 11, 2025 11:18 AM 
Updated KACE Inv
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David Kunz Jun 11, 2025 11:00 AM 
Needs inv update in KACE once it's discovered
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David Kunz Jun 11, 2025 10:59 AM 
Moved computer in AD
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David Kunz Jun 11, 2025 10:55 AM 
Imaging Station 1
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