Service Request Ticket - # 87672

Service Request Information

CONTACT Name Erckenbrack, Letitia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 10, 2025 03:58 PM
Department Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20190544[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 10.2-inch iPad Wi-Fi 32GB SpcGry #MW7L2LL/A
Serial No. F9FZJW45MF3M Location APPLE Strong Start Set round #2

CPU A10X Fusion chip 64bit, Embedded M10 coprocessor


OS iOS 13 Software
TECHS Submitted by Jordan Reisig Contact jreisig24@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Jun 17, 2025 12:54 PM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Jun 17, 2025 12:54 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Jun 17, 2025 12:19 PM 
looks like the iPad was reset and needed a remote 
management config
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Jordan Reisig Jun 13, 2025 09:36 AM 
Task reassigned to UCS Tech.
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Jordan Reisig Jun 13, 2025 09:36 AM 
This Ipad was part of the Apple Start program and 
according to John the ipads were never meant for 
people to keep. Letitia is now bringing the device 
in this Monday for us to take a look at it
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Jordan Reisig Jun 13, 2025 09:31 AM 
WOU# 20190544[Edit Inv]
Message says your credentials are incorrect when 
trying to log in
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Benjamin Pierce Jun 12, 2025 12:02 PM 
Task reassigned to Jordan Reisig.
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Jordan Reisig Jun 11, 2025 10:40 AM 
****This is an outgoing email****
Hello Letitia,

I'm just following up about you not being able to 
log into your ipad. I know that when you 
originally called you mentioned that you used to 
work for WOU and that's when you got that device. 
What department did you work for and does this 
device have a WOU # on it? Also what exactly are 
you trying to log into? Is it the ipad itself or a 
service that you use on the ipad?

Best,
Jordan
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Jordan Reisig Jun 10, 2025 04:00 PM 
Phone: 503-507-5677
Email: lerckenbrack98@mail.wou.edu
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Jordan Reisig Jun 10, 2025 03:58 PM 
User is trying to log into an IPad that she was 
given while she was an employee at the school. Now 
she is a student and is trying to log in, she's 
wondering if it's because the device is linked to 
her old staff account.
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