Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Jun 11, 2025 11:18 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181034 (opens in a new window)	Bldg/Room	HL 105
	Service Tag		Description	Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
	Serial No.	C02YL1U5JWF2	Location	Library Loaner
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.14 (Mojave)	Software
	Wired NIC	38:F9:D3:10:22:E0
	Wireless NIC	38:F9:D3:B9:AD:94
	Bluetooth NIC	38:F9:D3:BE:0D:0F

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Jun 11, 2025 04:37 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Jun 11, 2025 04:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Jun 11, 2025 04:37 PM	made loaner account, installed adobe, returned	Add Attachment
Andrew Zhen	Jun 11, 2025 01:30 PM	got the iMac from the library, reimaging	Add Attachment
Mary Dycus	Jun 11, 2025 11:18 AM	**This is an email** Today, tomorrow, or Friday between 8 am and 6 pm is good, it is ready whenever. We will notify our staff that you are coming at some point to get it. Thanks, Skylar (information desk)	Add Attachment
Mary Dycus	Jun 11, 2025 11:18 AM	**This is an email** Any day and time is fine! We're open past 5pm tonight. :) Thank you Checkout Desk Lucia	Add Attachment
Mary Dycus	Jun 11, 2025 11:18 AM	Good morning Lucia, What is a good time and day for a tech to come over and pick up the device? Best, Mary	Add Attachment
Mary Dycus	Jun 11, 2025 11:18 AM	**This is an email** Good morning! The library has an iMac that was just returned from a student that needs to be re-imaged. Computer all-in-one: Apple iMac. Barcode 20181034. There was also concern on being able to login using the UCS iMac login. Checkout Desk Lucia -- Hamersly Library 345 N. Monmouth Ave. Monmouth, OR 97361 503-838-8418	Add Attachment