Service Request Ticket - # 87681

Service Request Ticket - # 87681

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Service Request Information

CONTACT	Name	Horsey, Rip	Date	Jun 11, 2025 03:17 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230514 (opens in a new window)	Bldg/Room	HWC 106
	Service Tag	B52C214	Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	B52C214	Location	Rip Horsey
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:5F:70:3E:76:55
	Wireless NIC	D0:46:0C:4F:67:4A

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Jun 16, 2025 03:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Jun 16, 2025 03:24 PM	**This is an email** Andrew, I think it resolved itself after removing that extension.	Add Attachment
Andrew Zhen	Jun 16, 2025 03:24 PM	**This is an outgoing email** Hi Rip, Is it resolved or do you still need assistance with getting Adobe working on your computer? Best, Andrew	Add Attachment
Andrew Zhen	Jun 16, 2025 03:24 PM	**This is an email** Yes, I uninstalled the extension for Chrome.	Add Attachment
Andrew Zhen	Jun 16, 2025 09:31 AM	**This is an outgoing email** Hi Rip, I need some additional information regarding service request #87681 Description: Chrome browser to Adobe error Are you available today to resolve the Adobe issue on your computer? Best, Andrew	Add Attachment Public
Ian Cooper	Jun 13, 2025 04:40 PM	Task reassigned to Andrew Zhen.	Add Attachment
Ian Cooper	Jun 13, 2025 04:40 PM	Rip said he can have Andrew remote in to get a better look at issue. Has not given me a time so Andrew may need to reach out on Monday.	Add Attachment
Ian Cooper	Jun 13, 2025 03:35 PM	Rip has tried making Adobe where pdf's are opened, uninstalled and reinstalled chrome extension. Problem persists.	Add Attachment
Ian Cooper	Jun 13, 2025 12:57 PM	Rip got back to me and is still experiencing the same problems.	Add Attachment
Ian Cooper	Jun 13, 2025 08:01 AM	States that the issue only just started happening 3 days ago. Thinks it may be related to the internet outage and would like to hold off on having one of us take a look.	Add Attachment
Ian Cooper	Jun 12, 2025 02:29 PM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Jun 12, 2025 02:29 PM	Hi Rip, I'm looking through your SR and had a quick question. What is the WOU number on your device and what internet browser are you using? -- Ian Cooper He/Him/His UCS Student Tech.	Add Attachment
Kyla Aitaro	Jun 11, 2025 03:17 PM	**This is an email** I wanted to pass a long, an error that pops up each time I try and download a pdf. (see attachment for image that was sent)	Add Attachment image - 2025-06-11T151742.911.png