Service Request Ticket - # 87683

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 12, 2025 09:29 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
A/V equipment Edit WOU # 20171292[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag Description Swivl C3 Robotic Motion&Tracking System #SW3322-C3
Serial No. SW3322G1817S0313 Location PDR
TECHS Submitted by Benjamin Pierce Contact bpierce23@wou.edu 88925
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Mary Dycus Jun 12, 2025 01:55 PM 
This ticket was closed because the Swivl cannot be 
fixed.  The kit was returned to the library so we 
could keep the additional parts & bag for spare 
parts.  Do you want the Swivl itself returned to 
UCS?  Otherwise, the library would be putting it 
in the garbage.

I wasn't sure if your inventory records already 
got updated or if your department has a better 
option for discarding it.

20171292[Edit Inv]
SN SW3322G1817S0313

Thank you for any help/information.

Lori
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Mary Dycus Jun 12, 2025 12:20 PM 
****This is an email****
Hello Ian,
Thank you for confirming the swivl is not 
repairable.  Is someone going to return the kit to 
the library?  Or UCS could keep the actual Swivl 
in order to remove it from their inventory.  The 
library would like all the other parts & bag back 
so we can keep them for spare parts.

Thank you!
Lori
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Ian Cooper Jun 12, 2025 12:02 PM 
Status changed from (1) Pending to (5) Completed
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Ian Cooper Jun 12, 2025 12:02 PM 
Status changed from (1) Pending to (5) Completed
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Ian Cooper Jun 12, 2025 12:02 PM 
Device is not repairable. PDR'd
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Benjamin Pierce Jun 12, 2025 09:35 AM 
****This is an incoming email****
P.S. It takes a little phillips head screwdriver to 
open it.
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Benjamin Pierce Jun 12, 2025 09:29 AM 
****This is an incoming email****
Hello,
The library has a Swivl unit 20171292[Edit Inv]  with a 
loose base.  We can hear something rattling 
inside.  We were going to withdraw it from our 
checkout system and give it to UCS.   Before we do 
that, does someone there want to look at it for 
possible repair??

Here is a link showing the Swivl units:  
https://research.wou.edu/equipment/edtpa


Lori Pagel
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