Service Request Ticket - # 87685

Service Request Ticket - # 87685

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Service Request Information

CONTACT	Name	Hansen, Jennifer	Date	Jun 12, 2025 11:12 AM
	Department	Service Learning & Career Development	Phone	88652
	Location		Email	hansenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200413 (opens in a new window)	Bldg/Room	WUC 119
	Service Tag	2RPPQ73	Description	Latitude 5400 4 Core,8MB Cache,1.9GHz
	Serial No.	2RPPQ73	Location	Jennifer Hansen
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Unknown	Software
	Wired NIC	74:78:27:03:48:57
	Wireless NIC	08:5B:D6:6A:EB:90

TECHS	Submitted by	Ian Cooper	Contact	icooper24@wou.edu	88925
	Primary Technician		Contact	aporter23@wou.edu	88925

Tracking

Entered by	Date	Memo
Arin Porter			Email Public
Entered by	Date	Memo
Arin Porter	Jul 07, 2025 10:47 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Arin Porter	Jul 07, 2025 09:45 AM	Laptop is on shelf 17, below the other laptops in their cases.	Add Attachment
Arin Porter	Jul 07, 2025 09:10 AM	I will be out on Tuesday, but will prepare the laptop for delivery for one of the other Techs.	Add Attachment
Arin Porter	Jul 07, 2025 09:10 AM	**This is an INCOMING message (July 4th) ** I am back in the office on Tuesday so that would work great. Thanks so much!	Add Attachment
Arin Porter	Jul 07, 2025 09:09 AM	**This is an OUTGOING G-chat message from July 3rd ** Hello! This is Arin from UCS, and I finished imaging the Dell laptop that we received around June 12th. Is there a good time to drop it off today?	Add Attachment
Arin Porter	Jul 03, 2025 11:29 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Arin Porter	Jul 03, 2025 09:30 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Arin Porter	Jul 03, 2025 09:30 AM	Messaged Jennifer in G-chat, waiting a response.	Add Attachment
Arin Porter	Jul 03, 2025 09:16 AM	Finished Creative Cloud updates, will email Jennifer asking for a time to meet up, or to have her pick up the laptop.	Add Attachment
Arin Porter	Jul 02, 2025 05:12 PM	Almost finished the image for this laptop, need to double check Creative Cloud updates tomorrow.	Add Attachment
Arin Porter	Jul 02, 2025 02:15 PM	Task reassigned to Arin Porter.	Add Attachment
David Kunz	Jun 12, 2025 12:25 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Ian Cooper	Jun 12, 2025 11:12 AM	Please reimage and return to Jennifer Hansen in CPP. No charger or bag was given to us.	Add Attachment