Service Request Ticket - # 87689

Service Request Information

CONTACT Name UCS, Tech   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 12, 2025 12:26 PM
Department University Computing Solutions Phone 88654
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200969[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 281P3F3 Description Dell Latitude 5420
Serial No. 281P3F3 Location GFA Pool

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:5B:DC:46


Wireless NIC 80:B6:55:94:BD:94

TECHS Submitted by Ian Cooper Contact icooper24@wou.edu 88925
Primary Technician Contact aporter23@wou.edu 88925

Tracking

Entered by Date Memo
Arin Porter
Email

Public
Entered by Date Memo
Arin Porter Jul 02, 2025 04:38 PM 
Status changed from (1) Pending to (5) Completed
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Arin Porter Jul 02, 2025 04:38 PM 
Put into laptop case with charger, and onto Windows/Dell GFA 
shelf.
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Arin Porter Jul 02, 2025 04:02 PM 
Imaged this laptop, need to put it into a case with a charger and 
proper tagging. Has Dell and Windows updates, as well as up-to-
date Adobe.
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Arin Porter Jul 02, 2025 02:15 PM 
Task reassigned to Arin Porter.
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Benjamin Pierce Jun 12, 2025 12:52 PM 
Don't image until the two weeks are up
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Ian Cooper Jun 12, 2025 12:26 PM 
Please image and put in two weeks. Please image and put in GFA 
pool
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