Service Request Ticket - # 87690

Service Request Information

CONTACT Name Rodriguez Lopez, Keren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 12, 2025 02:51 PM
Department Phone
Location Email rodriguezlopezk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210580[Edit Inv] (opens in a new window) Bldg/Room TODD 230
Service Tag Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00HC Location Keren Rodriguez

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9E:8C:FC


Wireless NIC DC:21:48:28:52:7B

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Ian Cooper Jun 26, 2025 04:34 PM 
Task reassigned to Benjamin Pierce.
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Ian Cooper Jun 26, 2025 04:34 PM 
Tried to uninstall Adobe and reinstall. User has very little space on 
computer and needs to update to windows 11 as well. Having 
Benjamin check on her next week on Thursday.
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Ian Cooper Jun 25, 2025 03:31 PM 
Task reassigned to UCS Tech.
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Ian Cooper Jun 25, 2025 03:31 PM 
No response so resigning to UCS tech because I will be in Cyber 
Security.
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Ian Cooper Jun 13, 2025 09:23 AM 
Task reassigned to Ian Cooper.
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Ian Cooper Jun 13, 2025 08:04 AM 
Hi Keren, I'm from UCS and was looking through your ticket. I think I 
know the fix but it will be about a 30 minute fix. Do you have time this 
afternoon for one of us to come by?
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Mary Dycus Jun 12, 2025 02:52 PM 
She is on campus next Thursday and works from home 
the rest of the days of the week.
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Mary Dycus Jun 12, 2025 02:51 PM 
I am guessing they need have the Adobe uninstalled 
and CC cleaned and then reinstalled.
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Mary Dycus Jun 12, 2025 02:51 PM 
User called and stated that they are trying to 
combine 2 pdf files in adobe. However, they are 
getting the error message telling them to upgrade. 
They are not able to sign in when they try to. 
They mentioned that they had Adobe already 
installed on their device and did not install in 
from the WOU portal.
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