Service Request Ticket - # 87691

Service Request Information

CONTACT Name Garcia, Roseanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 12, 2025 03:23 PM
Department Phone 14069
Location Email garciar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060121[Edit Inv] (opens in a new window) Bldg/Room APSC 408 behind front desk
Service Tag Description HP LaserJet 4350DTN Printer #Q5409#ABA
Serial No. scngxh40632 Location Office of Int'l Student and Scholar Affairs

Model q5409a Hostname intlstudent.wou.edu
Notes duplexing and 3rd 500 sheet tray, fuser replaced under maintenance from P0068208 Nov 2008, fuser replaced under maintenance from P0083413 Dec2011, HP LJ4250 Maint Kit #Q5421A-OEM-Base-B from P0096191 DEC2014 SR55498, HP LaserJet Transfer Roller Assembly #RM1-1110-000 from VISA2014004418 SR56144 FEB2015 IP:140.211.64.40 Ink/Toner Refill

Wired NIC 00:14:38:D9:10:BB

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Jun 16, 2025 01:42 PM 
Task reassigned to Andrew Zhen.
 Add Attachment
Andrew Zhen Jun 16, 2025 01:42 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Andrew Zhen Jun 16, 2025 01:42 PM 
went over and got the paper jam fixed
 Add Attachment
Kyla Aitaro Jun 16, 2025 01:14 PM 
****This is an email****

Hello,

The paper is still jammed. I am in APSC 408 now 
until 5pm if someone is available. 

Thank you!
Add Attachment
Abigail Ratliff Jun 12, 2025 04:33 PM 
****This is an incoming email****
Thank you. 

No one will be in the office on Friday, June 13. 
We'll be back on Monday, June 16.

Roseanna
Add Attachment
Mary Dycus Jun 12, 2025 03:23 PM 
****This is an email****
Hello,

We cannot open the printer to see where the paper 
jam is. #20060121[Edit Inv]

Room - APSC 408

Thank you!

Roseanna Garcia
Project Support Specialist | Office of 
International Education & Development
Western Oregon University
345 Monmouth Ave. N | Monmouth, OR 97361
503-751-4069 
garciar@wou.edu | APSC 408
Office hours: M-Th 1:00pm-5:00pm, Fri (remote) 
1:00pm-5:00pm
 Add Attachment