Service Request Ticket - # 87693

Service Request Ticket - # 87693

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Jun 13, 2025 08:35 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200173 (opens in a new window)	Bldg/Room	WEL 110O
	Service Tag	40FZ573	Description	Dell Latitude 5400
	Serial No.	40FZ573	Location	Jessica Cruz
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Windows 10 Enterprise 64bit	Software
	Wired NIC	CC:48:3A:5B:A0:05
	Wireless NIC	AC:12:03:36:86:5C

TECHS	Submitted by	Abigail Ratliff	Contact	aratliff23@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Benjamin Pierce	Jul 01, 2025 03:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Benjamin Pierce	Jul 01, 2025 03:42 PM	Task reassigned to Self Resolved.	Add Attachment
Benjamin Pierce	Jul 01, 2025 03:42 PM	**This is an email** Hi Ben! Thanks for reaching out. I did get it figured out. Long story short, I was working from home, restarted my computer, and when I tried to log in, it did not let me. I came to campus, and then it worked, so all is good now. Thank you!	Add Attachment
Benjamin Pierce	Jul 01, 2025 11:37 AM	**This is an OUTGOING email** Hello My name is Ben and I work for UCS. I saw that there was a ticket open in regards to you having issues logging into your laptop. I was wondering if you are still having issues with logging in or if it has been resolved. Have a great day Ben UCS	Add Attachment
Abigail Ratliff	Jun 13, 2025 09:09 AM	Okay thank you, long story short, I am been recovering from surgery and I think I can go in on Monday	Add Attachment
Ian Cooper	Jun 13, 2025 08:51 AM	**This is an email** Hi Jessica, I was looking over your SR and was wondering when you were available and where you are located so I can come take a look. -- Ian Cooper He/Him/His UCS Student Tech.	Add Attachment
Abigail Ratliff	Jun 13, 2025 08:45 AM	**This is an incoming Gchat** Yes, connected to MASH domain. Not able to come in- person since I'm working from home.	Add Attachment
Abigail Ratliff	Jun 13, 2025 08:42 AM	**This is an outgoing Gchat** Are you connected to the MASH domain when you log in? Are you able to come in?	Add Attachment
Abigail Ratliff	Jun 13, 2025 08:40 AM	**This is an incoming Gchat** I am using my hot spot at the moment. I have used this hotspot before. Yep I tried restarting and reconnecting, it did not work	Add Attachment
Abigail Ratliff	Jun 13, 2025 08:39 AM	**This is an outgoing Gchat** Good afternoon, is your device connected to your home network? Try restarting your device and reconnecting again and seeing if that does the trick.	Add Attachment
Abigail Ratliff	Jun 13, 2025 08:35 AM	**This is an incoming Gchat** Hello, good afternoon, this is Jessica Cruz Cruz over with admission office. I am having issues with my laptop. I am working from work and my computer restarted and now it will not let me log back in.May I get some help please?Thank you!	Add Attachment Screenshot 2025-06-12 155129.png