Service Request Ticket - # 87695

Service Request Information

CONTACT Name Sloan, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 13, 2025 10:25 AM
Department Phone 89471
Location Email sloank@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160578[Edit Inv] (opens in a new window) Bldg/Room AD 302
Service Tag HS0YMD2 Description Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
Serial No. HS0YMD2 Location Intern/Student Worker Station

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 48:4D:7E:D3:79:0A

TECHS Submitted by Abigail Ratliff Contact aratliff23@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Jun 24, 2025 02:39 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Jun 24, 2025 02:27 PM 
CPU 20160578[Edit Inv]
Mon 20161056[Edit Inv]
Mon 20110160[Edit Inv]
CPU 20190954[Edit Inv]
Mon 20141024[Edit Inv]
Mon 20200101[Edit Inv]
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Andrew Zhen Jun 23, 2025 10:16 AM 
****This is an outgoing email****
Hi Karen,

I need some additional information regarding service 
request #87695

Description: Student worker setup-AD 311

Are you available today for the other CPU to be 
installed? If not, what is your availability to have 
this setup?

Best,
Andrew
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Public
Andrew Zhen Jun 20, 2025 03:28 PM 
imaged and ready, 20190954[Edit Inv]
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Nathan Sauer Jun 18, 2025 08:18 AM 
*This was a UCS Project Request*
The Office of General Counsel has two interns 
working for us over the summer. Your tech set up a 
desktop station for one of them today. We need a 
CPU set up for the other student in the same 
location - Lieuallen 302.
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Nathan Sauer Jun 18, 2025 08:17 AM 
Status changed from (5) Completed to (1) Pending
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Andrew Zhen Jun 17, 2025 02:46 PM 
Status changed from (2.5) Needs Scheduling to (5) Completed
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Andrew Zhen Jun 17, 2025 02:46 PM 
setup and connected
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Andrew Zhen Jun 17, 2025 11:33 AM 
Task reassigned to Andrew Zhen.
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Kyla Aitaro Jun 17, 2025 11:26 AM 
****This is an INCOMING email****

Hello,

 

I am available between 1 and 2 p.m. and again 
after 3 p.m.

Thanks!
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Andrew Zhen Jun 17, 2025 10:11 AM 
****This is an outgoing email****
Hi Karen,

I need some additional information regarding service 
request #87695

Description: Student worker setup-AD 311; intern 
start date : June 18th

Are you available today for the equipment to be 
setup?

Best,
Andrew
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Public
Kyla Aitaro Jun 17, 2025 08:31 AM 
clarifying with Karen if she meant Wednesday as in 
tomorrow June 18th.
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Kyla Aitaro Jun 17, 2025 08:18 AM 
Status changed from (1) Pending to (2.5) Needs Scheduling
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Kyla Aitaro Jun 17, 2025 08:17 AM 
****This is an INCOMING email****

Hello,

 

Thank you for getting back to me.

The intern is expected to be back in the office on 
Wednesday. He will be working in the Diversity 
Equity and Inclusion office space for the time 
being. The setup team can come to the General 
Counsel Office and I will show them where to set 
up.

 

Best,

 

Karen Sloan
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Kyla Aitaro Jun 17, 2025 08:17 AM 
****This is an OUTGOING email****

Hello Karen,

 

Our tech team is working on getting the equipment 
ready for the student setup you requested, and 
they just need a couple of details:

When is the intern starting?
Will someone need to let them into the office to 
finish setting up the equipment?
Let us know when you get a chance. Thanks!

Best,

Kyla
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Andrew Zhen Jun 16, 2025 01:47 PM 
installed adobe
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Kyla Aitaro Jun 16, 2025 01:41 PM 
Karen called to follow up as to when techs will be 
able to do the setup.
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Ian Cooper Jun 13, 2025 01:15 PM 
3 power cords, two display cords, 1 a/b cord, 1 ethernet cable, 1 
mouse, 1 keyboard. All in the green cart. Desktop is on the back 
imaging station being imaged.
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Ian Cooper Jun 13, 2025 01:14 PM 
Desktop SLGFA 20160578[Edit Inv]
Monitor 20110180[Edit Inv]
Monitor 20161056[Edit Inv]
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Abigail Ratliff Jun 13, 2025 10:25 AM 
Need one student worker setup. 1 desktop computer 
with two monitors, keyboard and mouse.
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