Service Request Ticket - # 87700

Service Request Information

CONTACT Name Finnell, Ray   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 13, 2025 01:14 PM
Department Creative Arts Phone 89298
Location Email finnellra@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200414[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag B372Q73 Description Latitude 5400 4 Core,8MB Cache,1.9GHz
Serial No. B372Q73 Location Two week pile 6/13-6/27

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:57:97


Wireless NIC 08:5B:D6:70:09:9A


TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact aporter23@wou.edu 88925

Tracking

Entered by Date Memo
Arin Porter
Email

Public

Entered by Date Memo
Arin Porter Jul 03, 2025 11:28 AM
Status changed from (1.5) In Progress to (7) Waiting for Contact
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Arin Porter Jul 02, 2025 05:09 PM
****This is an email****

Good afternoon, Tankersley!

I'm Arin (from UCS), and we have a retired laptop from Ray Finnell. 
It's a 2020 Dell laptop, and I've updated it with Acrobat and the 
base features for Creative Cloud (as well as standard security 
updates). It's also been cleared of its old data, from Ray.

Since it's listed as being under the ownership of the Creative Arts 
department, I was wondering if your department would like the 
laptop back?

Please let me know,
- Arin
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Arin Porter Jul 02, 2025 04:46 PM
To do: Finish imaging the laptop, then email the Creative Arts 
Director asking if they would like their laptop back.
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Arin Porter Jul 02, 2025 02:18 PM
Task reassigned to Arin Porter.
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Arin Porter Jul 02, 2025 02:18 PM
Status changed from (5) Completed to (1.5) In Progress
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Arin Porter Jul 02, 2025 02:17 PM
Currently re-imaging Dell laptop, as it was left in the imaging pile.
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Ian Cooper Jun 13, 2025 03:30 PM
Task reassigned to Ian Cooper.
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Ian Cooper Jun 13, 2025 03:30 PM
Status changed from (1) Pending to (5) Completed
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Ian Cooper Jun 13, 2025 03:30 PM
Picked up and moved inventory. 
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Ian Cooper Jun 13, 2025 02:31 PM
Hello Nicole, 
I'm from UCS and got a Ray Finnell say that there are some 
monitors and a dock in his office that we need to pick up. I was 
instructed that you might be able to help us get that done! Is there 
a good time we could meet you at Rice to get his stuff? 
Sincerely,



--
Ian Cooper
He/Him/His
UCS Student Tech.
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Ian Cooper Jun 13, 2025 01:24 PM
Status changed from (5) Completed to (1) Pending
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Ian Cooper Jun 13, 2025 01:24 PM
Status changed from (5) Completed to (1) Pending
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Ian Cooper Jun 13, 2025 01:24 PM
Priority changed from (3) Priority to (5) Low Priority.
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Ian Cooper Jun 13, 2025 01:22 PM
Status changed from (1) Pending to (5) Completed
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Ian Cooper Jun 13, 2025 01:22 PM
Status changed from (1) Pending to (5) Completed
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Ian Cooper Jun 13, 2025 01:22 PM
Laptop is moved in inventory and is not registered in Kace. 
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Mary Dycus Jun 13, 2025 01:16 PM
USB Hub 20210599[Edit Inv]
Monitor 20200101[Edit Inv]
Monitor 20121024[Edit Inv]
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Mary Dycus Jun 13, 2025 01:14 PM
Ray stopped by today and turned in his laptop with 
a bag, charger, and mouse. He mentioned that he 
still has two monitors in his office a keyboard and 
a USB. 
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