Service Request Ticket

Service Request Information

CONTACT	Name	Anders, Charles	Date	Jun 13, 2025 01:44 PM
	Department	Computer Science Division	Phone
	Location		Email	andersc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210410 (opens in a new window)	Bldg/Room	ITC
	Service Tag		Description	Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
	Serial No.	SFVFGP098Q05N	Location	Charles Anderson
	CPU	Intel Core i9 8core(2.3GHz, 16MB L3 cache)
	OS	Unknown	Software
	Wireless NIC	3C:06:30:5A:5E:6D
	Bluetooth NIC	3C:06:30:52:58:97

TECHS	Submitted by	Ian Cooper	Contact	cooperi@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Jun 16, 2025 11:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Jun 16, 2025 11:34 AM	came in, the solution worked	Add Attachment
Andrew Zhen	Jun 16, 2025 09:30 AM	**This is an outgoing email** Hi Charles, I need some additional information regarding service request #87701 Description: Error when trying to update Are you available today to see if we can get a potential solution working? Best, Andrew	Add Attachment Public
Ian Cooper	Jun 13, 2025 04:42 PM	Task reassigned to Andrew Zhen.	Add Attachment
Ian Cooper	Jun 13, 2025 04:42 PM	Working on fix that Andrew gave me: https://community.jamf.com/t5/jamf-pro/softwareupdate-is-trying- to-authenticate-user-authentication-is/m-p/245357 need Charles here to put in his password. Have not heard back from Charles so putting in box 11. Andrew will deal with it. On step 2.	Add Attachment
Ian Cooper	Jun 13, 2025 01:44 PM	Gets a "Authentication is disabled" error every time he tries to update his computer. See attached picture.	Add Attachment IMG_0155.jpeg