Service Request Ticket - # 87704

Service Request Information

CONTACT Name Tankersley, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 13, 2025 04:55 PM
Department Creative Arts Phone 89658
Location Email tankersley@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact aporter23@wou.edu 88925

Tracking

Entered by Date Memo
Arin Porter
Email

Public

Entered by Date Memo
Arin Porter Jul 07, 2025 02:23 PM
Status changed from (2) Scheduled to (5) Completed
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Arin Porter Jul 07, 2025 02:23 PM
Met up with Tankersley at 2:00, had to call Campus Safety due to 
the room being locked (he forgot his keys).

Installed the Mac Studio, Tankersley said he would install the 
display screen on his own. Elevated his login on the Mac to have 
admin credentials. No additional software was installed on our 
end.
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Arin Porter Jul 07, 2025 11:09 AM
Task reassigned to Arin Porter.
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Arin Porter Jul 07, 2025 11:09 AM
****This is an INCOMING email****

Yes, that's fine.
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Arin Porter Jul 07, 2025 11:02 AM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Arin Porter Jul 07, 2025 11:02 AM
****This is an OUTGOING email****

Hello Tankersley,

That works for me!
Just to confirm, is ITC 206B the room we're installing this setup 
in?

- Arin
UCS Tech
He/him/his
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Arin Porter Jul 07, 2025 10:55 AM
****This is an INCOMING email****

Hello Arin,

I'm on campus today and might have time this afternoon around 
1:45. Would that work for you?
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Arin Porter Jul 07, 2025 10:46 AM
****This is an OUTGOING email****

Good morning, Tankersley!

This is Arin from UCS (hello again), and we've finished installing 
and updating Adobe for your new Mac setup. Is there a good time 
to schedule an appointment for installing this setup? We'll need to 
work with you to ensure your account gets admin credentials.

Please let us know,
- Arin
UCS Tech
He/him/his
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Andrew Zhen Jun 16, 2025 11:21 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen Jun 16, 2025 10:45 AM
adobe installed
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Andrew Zhen Jun 16, 2025 10:45 AM
imaging on station 2
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