Service Request Ticket - # 87708

Service Request Information

CONTACT Name Porter, Arin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 16, 2025 01:38 PM
Department University Computing Solutions Phone
Location Email aporter23@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20181456[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag FJGS0X2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. FJGS0X2 Location Arin Porter

CPU Intel Core i7-9859H(6 core, 12MB, 2.6GHz, 35W vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wireless NIC C8:F7:50:79:50:F3

TECHS Submitted by Arin Porter Contact aporter23@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Arin Porter Jun 16, 2025 01:49 PM 
20181456[Edit Inv] is in laptop case (with charger) on UCS Tech loaner 
computer shelf (to the right of the two wall TV screens). Blue 
painter's tape tag will say 'A. Porter' or 'Arin' -- feel free to remove 
that.
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Arin Porter Jun 16, 2025 01:42 PM 
As an addendum, I have picked W# 20191089[Edit Inv] (Mac laptop) as my 
at-UCS replacement work laptop, so the Dell laptop can be 
physically worked on (or taken) without reassigning me a new 
laptop. Just remember to update the Dell laptop's logged location.
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Arin Porter Jun 16, 2025 01:38 PM 
The UCS Dell Laptop (W#: 20181456) will not start. It will 
automatically try to open NetBIOS upon the initial boot up 
sequence if left unpowered for too long, and does not hold a 
charge.

If plugged in when powering on, BIOS will activate to state that the 
charger is low power and insufficient. The laptop will then have to 
be turned on again.

Had issues with starting it up this morning, and had to reset the 
BIOS system clock during the first restart attempt.
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