Service Request Ticket - # 87717

Service Request Ticket - # 87717

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Service Request Information

CONTACT	Name	Clark, Amy	Date	Jun 17, 2025 12:10 PM
	Department	Registrar’s Office	Phone	88187
	Location		Email	clarkaj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20210644 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag		Description	Dell 24-inch Monitor #P2418HZ
	Serial No.	CN01C8RNTV2001AA319B	Location	GFA Pool Shelf

TECHS	Submitted by	Andrew Zhen	Contact	azhen23@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Jun 26, 2025 05:19 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Jun 26, 2025 05:19 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Jun 26, 2025 05:19 PM	I replaced Amy's monitor and updated inventory	Add Attachment
Benjamin Pierce	Jun 25, 2025 12:54 PM	Status changed from (2.5) Needs Scheduling to (2) Scheduled	Add Attachment
Kyla Aitaro	Jun 25, 2025 11:03 AM	**This is an OUTGOING email** Hello Amy, Thanks for the update! That works perfectly—our techs are confirmed and will be coming by between 3 and 5 PM to assist. Let me know if anything changes! Best, Kyla	Add Attachment
Kyla Aitaro	Jun 25, 2025 10:55 AM	**This is an INCOMING email** Hi, Is there a time available? I had to schedule a meeting for 2 o'clock, but between 3-5 still works. Amy	Add Attachment
Benjamin Pierce	Jun 25, 2025 08:22 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Benjamin Pierce	Jun 25, 2025 08:22 AM	**This is an email** I understand, tomorrow at noon or anytime between 2 and 5 works for me. Amy Amy Clark \| University Registrar	Add Attachment
Freya Raybold	Jun 24, 2025 09:26 AM	**This is an email** Hello, I haven't heard anything yet, but I am in my office today if someone is available. Thank you, Amy	Add Attachment
Kyla Aitaro	Jun 18, 2025 01:47 PM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Kyla Aitaro	Jun 18, 2025 01:47 PM	**This is an INCOMING email** Hi Kyla, Unfortunately, I will not be in the office on Friday. I am in my office today and will be in the office next Tuesday, Wednesday, and Thursday; will any of those days work? Amy	Add Attachment
Kyla Aitaro	Jun 18, 2025 11:55 AM	**This is an OUTGOING email** Hello Amy, Can you provide your availability on Friday this week? Our techs are tasked in updating computer labs throughout the campus and so they may try to work within your availability slot. Have a great day! Best, Kyla	Add Attachment
Kyla Aitaro	Jun 18, 2025 11:54 AM	**This is an INCOMING email** Hello, Do you have an update on this service request? The issue persists. Thank you, Amy	Add Attachment
Andrew Zhen	Jun 17, 2025 12:10 PM	**This is an email** Hello, One of my monitors, id# 20210644, went dark and when I got it to turn back on any window I put on that screen flickers very quickly so it looks like it is pulsating. I tried restarting my computer, but the problem persists. Any assistance would be appreciated. Thank you, Amy Amy Clark \| University Registrar Western Oregon University 701 Monmouth Ave N \| Monmouth, OR 97361 Phone: 503-838-8187 \| Fax: 503-838-9696 wou.edu/registrar \| Welcome Center Rm. 208	Add Attachment