Service Request Ticket - # 87718

Service Request Information

CONTACT Name Deets, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 17, 2025 01:42 PM
Department Graduate Studies Phone 88492
Location Email deetsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200315[Edit Inv] (opens in a new window) Bldg/Room VICK 104
Service Tag 225DZ33 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. 225dz33 Location Amber Deets

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;

Wired NIC 74:78:27:0C:C3:9B


Wireless NIC 08:5B:D6:6F:B8:B9

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
Dyllan Coons Jun 18, 2025 08:50 AM 
Task reassigned to David Kunz.
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Dyllan Coons Jun 18, 2025 08:50 AM 
David will have to take care of this because its in 
VICK.
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John Rushing Jun 17, 2025 01:43 PM 
Priority changed from (3) Priority to (2) High Priority.
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John Rushing Jun 17, 2025 01:43 PM 
The issues has persisted over two laptops.  
Possibly bad video cables? or bad monitor/s?
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John Rushing Jun 17, 2025 01:42 PM 
She is in the Vic building in Salem.
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John Rushing Jun 17, 2025 01:42 PM 
Ambers laptop is having issues where the external 
monitors flash and then the laptop locks up.  She 
said the only way to get it to start working again 
is to reboot.
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