Service Request Ticket

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Service Request Information

CONTACT	Name	Storch, Randi	Date	Jun 17, 2025 04:41 PM
	Department	College of Liberal Arts and Sciences	Phone
	Location		Email	storchr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240410 (opens in a new window)	Bldg/Room	BELL 234
	Service Tag		Description	Apple 14-inch MacBook Pro: apple M4 Pro Chip with 12-core CPU and 16-core GPU, 24GB, 512GB SSD - Silver #MX2E3LL/A
	Serial No.	J5HKKH222L	Location	Randi Storch, new Dean
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	84:2F:57:2A:F0:A8
	Bluetooth NIC	84:2F:57:32:F2:F9

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Jul 03, 2025 02:09 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Andrew Zhen	Jul 03, 2025 02:09 PM	already had second monitor	Add Attachment
Andrew Zhen	Jul 03, 2025 11:53 AM	new time 1-3 due to meeting	Add Attachment
Andrew Zhen	Jul 03, 2025 11:26 AM	20240410 macbook	Add Attachment
Andrew Zhen	Jul 03, 2025 11:26 AM	20240427 monitor	Add Attachment
Andrew Zhen	Jul 03, 2025 10:55 AM	second monitor 20181332	Add Attachment
Jordan Reisig	Jul 02, 2025 09:45 AM	Status changed from (2.5) Needs Scheduling to (2) Scheduled	Add Attachment
Jordan Reisig	Jul 02, 2025 09:45 AM	**This is an OUTGOING email** Yeah that works. One of the techs said that they can head over sometime tomorrow after 11am. Best, Jordan	Add Attachment
Jordan Reisig	Jul 02, 2025 09:43 AM	Task reassigned to Andrew Zhen.	Add Attachment
Jordan Reisig	Jul 02, 2025 09:43 AM	**This is an INCOMING email** Hi Jordan, Would tomorrow after 11 work? Thanks for reaching out. Randi	Add Attachment
Jordan Reisig	Jul 02, 2025 09:04 AM	**This is an OUTGOING email** Hey Randi, My name's Jordan and I work for UCS here at WOU. I'm just following up because we have an open SR ticket (87722) for a new equipment setup. It looks like you have already received the laptop (20240410) but we still have a monitor for you. Is there a good time that we can schedule for a tech to come by and help you with that? Best, Jordan	Add Attachment
Jordan Reisig	Jul 02, 2025 09:02 AM	Contact changed from Dakota Nelson to Randi Storch.	Add Attachment
Andrew Zhen	Jun 30, 2025 02:14 PM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Andrew Zhen	Jun 30, 2025 02:13 PM	has laptop, needs to schedule for a time to install monitors at their office bell 234	Add Attachment
Joanie Kinnaman	Jun 30, 2025 12:02 PM	received notice 06/30/2025	Add Attachment
Joanie Kinnaman	Jun 30, 2025 11:59 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Joanie Kinnaman	Jun 30, 2025 11:59 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Joanie Kinnaman	Jun 17, 2025 04:41 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Joanie Kinnaman	Jun 17, 2025 04:41 PM	she has not filled out onboarding paperwork, so this is on hold	Add Attachment