Service Request Ticket - # 87741

Service Request Information

CONTACT Name McGlinchey, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 18, 2025 02:25 PM
Department University Computing Solutions Phone 88078
Location Email McGlincheyr@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20241000[Edit Inv] (opens in a new window) Bldg/Room ITC 005
Service Tag 2LFYCB4 Description New Dell Pro Max Tower T2 Desktop
Serial No. 6Z79DB4 Location WOU TV

CPU Unknown


OS Unknown Software
TECHS Submitted by Hannah Warner Contact hwarner18@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Jun 24, 2025 03:43 PM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Jun 24, 2025 03:43 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Jun 24, 2025 03:43 PM 
given to ryan
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Andrew Zhen Jun 24, 2025 02:26 PM 
discard last memo
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Andrew Zhen Jun 24, 2025 02:08 PM 
CPU 20160578[Edit Inv]
Mon 20161056[Edit Inv]
Mon 20110160[Edit Inv]
CPU 20190954[Edit Inv]
Mon 20141024[Edit Inv]
Mon 20200101[Edit Inv]
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Joanie Kinnaman Jun 24, 2025 11:49 AM 
My bad, this computer arrived today.  I am putting 
it on the shelf
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David Kunz Jun 24, 2025 09:29 AM 
We just got a computer delivered today and it needs some special software on 
it. Below is a list of what we need.

Computer Software



VMix - Licence: HPDYPFREEHWE

https://www.vmix.com/software/download.aspx



Dante Controller

https://my.audinate.com/support/downloads/dante-controller?
_gl=1*harmf6*_gcl_au*MTUzMzUyNzYxOC4xNzQ3MTQ4OTk5*_ga*NTkzODc3OTcxLjE3NDcwOTI0
MzQ.*_ga_BQJVS521EK*czE3NTAyNjkyOTMkbzExJGcxJHQxNzUwMjY5MjkzJGo2MCRsMCRoMTQxNj
k0NTU0Mw..*_ga_ZPFDC9S5KS*czE3NTAyNjkyOTMkbzExJGcwJHQxNzUwMjY5MjkzJGo2MCRsMCRo
MTgxMjQ1MTU2Mg..*_ga_QL56EY5EFF*czE3NTAyNjkyOTMkbzExJGcwJHQxNzUwMjY5MjkzJGo2MC
RsMCRoNjM2ODMzNTE2



Bitfocus Companion

https://bitfocus.io/companion



NDI Tools

https://ndi.video/tools/



Elgato Stream Deck Software an Buttons

https://www.elgato.com/us/en/s/downloads
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David Kunz Jun 24, 2025 09:29 AM 
On back imaging desk.
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