Service Request Ticket - # 87747

Service Request Information

CONTACT Name Whiteman, Roger   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 20, 2025 11:47 AM
Department Facilities Services Phone 88097
Location Email whitemanr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240044[Edit Inv] (opens in a new window) Bldg/Room PP 108
Service Tag 2NMP234 Description Dell Latitude 5550
Serial No. VN0F6W06WSV004750007 Location Roger Whiteman (replacing W20181052)

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:45:34:74


Wireless NIC D4:F3:2D:B1:C4:7F

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Jun 20, 2025 12:23 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Jun 20, 2025 12:21 PM 
ran sfc /scannow, dism, and chkdsk to ensure system 
isn't corrupted
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Andrew Zhen Jun 20, 2025 12:21 PM 
looks like the bios was reset? and made windows 
unbootable, had to switch from RAID to AHCI
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Kyla Aitaro Jun 20, 2025 11:48 AM 
Task reassigned to Andrew Zhen.
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Kyla Aitaro Jun 20, 2025 11:47 AM 
user came in and reported that when they sign in to 
their device, a troubleshooting screen pops up and 
they can never get past it, like it is stuck on a 
loop.
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