Service Request Ticket - # 87748

Service Request Information

CONTACT Name Dawson, Jim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 20, 2025 12:35 PM
Department Natural Science Division Phone 89225
Location Email dawsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230508[Edit Inv] (opens in a new window) Bldg/Room NS 002
Service Tag H52C214 Description Dell Latitude 5540 13th Gen Intel Core i7-1355U
Serial No. H52C214 Location Jim Dawson

CPU Unknown


OS Unknown Software

Wired NIC 4C:5F:70:3E:5D:00


Wireless NIC D0:46:0C:4F:6A:DE

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact aporter23@wou.edu 88925

Tracking

Entered by Date Memo
Arin Porter
Email

Public
Entered by Date Memo
Arin Porter Jun 20, 2025 02:51 PM 
Status changed from (1) Pending to (5) Completed
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Arin Porter Jun 20, 2025 02:51 PM 
As a final note, I did not replace any of the cables for Jim's set-up 
(USB-C, HDMI, or Display).
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Arin Porter Jun 20, 2025 02:44 PM 
Told Jim that if he continues to have issues with the 'line glitch' 
visuals, to let UCS know. We can either re-open this ticket, or 
create a new one to address the recurring issue.
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Arin Porter Jun 20, 2025 02:43 PM 
Visited NS 002, talked with Jim. Was unable to recreate the visual 
line glitches, but moved the USB for the keyboard from an 
intermediary monitor directly to the laptop being used as a hub.

Keyboard is now operational (thank you Brady).
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Arin Porter Jun 20, 2025 01:10 PM 
Bringing these cables to NS at 2 pm: HDMI, Display, and USB-C.

Will check that laptop isn't simultaneously plugged into a direct 
power source, and the desktop USB-C charger.
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Arin Porter Jun 20, 2025 01:07 PM 
Task reassigned to Arin Porter.
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Kyla Aitaro Jun 20, 2025 12:38 PM 
Contact #: (520)-940-1425
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Kyla Aitaro Jun 20, 2025 12:35 PM 
user called and reported their computer is 
experiencing problems. 

-keyboard is not functioning--keys not responsive. 
- keep switching between monitors
- glitches out w/ lines once in a while


willing to be assigned a loaner while we work on 
their device. 

Available today from 2pm-4pm
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