Service Request Ticket - # 87783

Service Request Information

CONTACT Name Olufson, Gretchen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 24, 2025 11:18 AM
Department Advancement & Foundation Phone
Location Email olufsong@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190864[Edit Inv] (opens in a new window) Bldg/Room SAC 101
Service Tag 4BW6T13 Description OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
Serial No. 4BW6T13 Location Student Worker || Front Desk

CPU Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC E4:54:E8:97:D0:8A

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Kyla Aitaro Jun 24, 2025 11:29 AM 
Status changed from (1) Pending to (5) Completed
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Kyla Aitaro Jun 24, 2025 11:29 AM 
closing ticket***
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Kyla Aitaro Jun 24, 2025 11:29 AM 
Task reassigned to Benjamin Pierce.
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Kyla Aitaro Jun 24, 2025 11:29 AM 
Ben was able to remotely access the user's device 
and assign admin rights
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Kyla Aitaro Jun 24, 2025 11:20 AM 
Gretchen Olufson
olufsong
V00388064
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Kyla Aitaro Jun 24, 2025 11:20 AM 
****This is an INCOMING email****

Awesome, thank you!

We've signed out of the computer.
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Kyla Aitaro Jun 24, 2025 11:19 AM 
****This is an OUTGOING email****

Hello Gretchen,

Thank you for forwarding this information.

 Fortunately, our techs may be able to remotely 
access the computer and grant you admin rights. 

What you will need to do is sign out from the 
computer so they can access it from our end.

Best,
Kyla
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Kyla Aitaro Jun 24, 2025 11:19 AM 
****This is an INCOMING email****

Hello,

The WOU number is 20190864[Edit Inv].

Myself or Olivia are available anytime 1:00pm-
4:30pm today.

Thanks!
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Kyla Aitaro Jun 24, 2025 11:19 AM 
****This is an OUTGOING email****

Good morning,

What is the WOU number for the computer?

What are some times today you are available if we 
needed to send a tech out?

Thanks,
Freya
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Kyla Aitaro Jun 24, 2025 11:18 AM 
****This is an email****

Hello,

I'm the Finance Manager at the Foundation and I 
need admin rights so I am able to download the 
software needed for our US Bank check scanner.

Is there any information you need from me? This is 
important for the end of our fiscal year and with 
all the moving of computers when moving buildings, 
this computer no longer has the needed software 
anymore.

Thank you!

Gretchen Olufson

Interim Finance Manager | WOU Foundation
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