Service Request Ticket - # 87801

Service Request Information

CONTACT Name Russell, Shondra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2025 10:43 AM
Department Upward Bound Phone 88617
Location Email russells@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20140339[Edit Inv] (opens in a new window) Bldg/Room APSC 413
Service Tag Description Xerox Phaser 3610/DN Monochrome Laser Printer
Serial No. A4T025379 Location Upward Bound Office

Model 3610/DN Hostname
Notes small work group (1-6 users) 200dpi x 1200dpi (B&W) up to 47 ppm and a first-page-out time as fast as 6.5 seconds 700sheet(s) Capacity / Letter & Legal (8.5 in x 14 in) monthly duty cycle of up to 110,000 pages two-sided printing USB Type B 2.0 RJ-45 10/100/1000 BaseT Ethernet port 512MB Installed RAM 1 Year Warranty Physical Dimensions: 12.4"h x 15.5"w x 16.8"d IP: Ink/Toner Refill Black Standard Capacity 106R02720; Black High Capacity 106R02722, and Black Extra High Capacity 106R02731

Wired NIC 9C:93:4E:24:65:65

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Jun 26, 2025 04:42 PM 
Status changed from (1) Pending to (5) Completed
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David Kunz Jun 26, 2025 04:42 PM 
I sent Shondra an email with options for resolving 
this issue.
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Kyla Aitaro Jun 26, 2025 10:43 AM 
Task reassigned to David Kunz.
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Kyla Aitaro Jun 26, 2025 10:43 AM 
****This is an email****

Good morning!
I really am a UCS frequent flyer this week, aren't 
I?  :) 

I'm having trouble with the print quality on my 
Xerox Phaser 3610, WOU #20140339[Edit Inv].  It's a non-
networked printer, located in my office APS 501E.  
I know it used to be on a service contract but I 
believe that expired eons ago.  

The best way to describe it would be that it looks 
smeared and blotchy.  It started doing it out of 
nowhere - things had been working as normal.  The 
toner level appears to be fine, and I haven't 
printed any labels or special paper - at least not 
anytime recently.  I've just been using it for 
regular printing.    

Could someone come take a look at it today?  I'm 
available any time today.

Thank you,
~Shondra
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