Service Request Ticket - # 87816

Service Request Information

CONTACT Name Schade, Kennedy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 30, 2025 09:24 AM
Department Student Success & Advising Office Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210079[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 4W7Y1J3 Description Dell Latitude 5420 (i5-10310U 4 Core, 6M cache, Base 1.7GHz, up to 4.4GHz, vPro
Serial No. 4W7Y1J3 Location Imaged 6-3-2025 on Loaner shelf

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wireless NIC A0:29:19:08:EE:B7


Bluetooth NIC 60:E3:2B:BE:20:67

TECHS Submitted by Benjamin Pierce Contact bpierce23@wou.edu 88925
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Jun 30, 2025 02:07 PM 
Status changed from (1) Pending to (5) Completed
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Benjamin Pierce Jun 30, 2025 02:07 PM 
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Jun 30, 2025 02:07 PM 
Kennedy returned the loaner
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Benjamin Pierce Jun 30, 2025 09:25 AM 
Let him know when his laptop has been finished
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Benjamin Pierce Jun 30, 2025 09:24 AM 
Gave Kennedy a loaner while his laptop is being 
upgraded to windows 11 on imaging station 2
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